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https://repository.up.ac.za/bitstream/handle/2263/58147/Radebe_Impact_2015.pdf?sequence=1
The impact of a performance management system on service delivery in the City of Johannesburg Metropolitan Municipality P Q Radebe Vaal University of Technology S Vyas‑Doorgapersad North-West University, Vaal triangle campus W Grobler North-West University, Vaal …
http://ulspace.ul.ac.za/bitstream/handle/10386/1200/kgwefane_ng_2014.pdf?sequence=1&isAllowed=y
DECLARATION . I declare that EFFECTS OF THE PERFORMANCE MANAGEMENT SYSTEM ON SERVICE DELIVERY IN THE MBOMBELA LOCAL MUNICIPALITY: MPUMALANGA PROVINCE (mini-dissertation) is hereby submitted to the University of Limpopo, for the degree of Master of Public Administration has not previously
http://hrmars.com/hrmars_papers/The_Effectiveness_Of_Performance_Contracting_In_Service_Delivery_In_Public_Universities_In_Kenya.pdf
performance contracting in public universities is an effort to institute a framework of accountability and enhance service delivery in Kenya. Though difficult and challenging to implement, performance contracting leads to higher levels of performance through periodic monitoring and evaluation of performance targets.
http://ijecm.co.uk/wp-content/uploads/2017/05/5514.pdf
accountable, and specify rewards and penalties as the consequences of performance management (Raisch, 2004). In Kenya, upon experiencing plummet performance in service delivery, the government embarked on reform and restructuring agenda of the state public services in the early 1990s.
https://www.talkdesk.com/blog/9-organizational-factors-that-affect-service-delivery-in-call-centers/
Mar 20, 2013 · In customer-centric call centers, delivery of high quality service is crucial. In order to increase the quality of service that call center agents provide customers, managers must understand any organizational factors that may facilitate or hinder this process.
https://www.businessnewsdaily.com/4813-contract-management.html
Aug 13, 2019 · Contract management is the process of managing contract creation, execution, and analysis to maximize operational and financial performance at an organization, all while reducing financial risk.
https://www.academia.edu/3013274/The_Impact_of_Information_and_Communication_Technology_on_Banks_Performance_and_Customer_Service_Delivery_in_the_Banking_Industry
Abstract Information and communication technology has become the heart of banking sector, while banking industry is a heart of every robust economy, if it collapses so will the economy and it is absolutely evident from current recession in European
https://ijsr.net/archive/v4i2/SUB151226.pdf
An Investigation of the Effects of Performance Contract on Service Delivery: A Case Study of the Nakuru Sub-County in Nakuru County, Kenya Geoffrey K. Ngetich School of Business and Economics, Moi University, Kenya, P.O. Box 3900-3100 Eldoret
https://www.semanticscholar.org/paper/Effects-of-the-performance-management-system-on-in-Kgwefane/a93c2a2d2be41961f7dcc354a3ec86278d42212e
Effects of the performance management system on service delivery in the Mbombela Local Municipality : Mpumalanga Province @inproceedings{Kgwefane2014EffectsOT, title={Effects of the performance management system on service delivery in the Mbombela Local Municipality : Mpumalanga Province}, author={Nomathemba Gladys Kgwefane}, year={2014} }
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