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https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
If the shipping address you provided during checkout is incorrect, select Contact the seller on the order's delivery information page and see if they'll cancel the order. They can then relist the item for you to repurchase with the correct address. If the seller has already shipped the item, they won't be able to change the shipping address.
https://www.ebay.com/help/selling/managing-returns-refunds/helping-buyers-items-not-received?id=4116
If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab .
https://www.thebalancesmb.com/where-is-my-ebay-shipment-1140360
Jul 17, 2019 · To do this, you'll need to submit an “Item not received” request. eBay will then share the details of your request with the seller, including whether you're seeking a refund or a replacement item, at which point the seller has three days to respond.
https://community.ebay.com/t5/Archive-Shipping-Returns-Q-A/Delivery-Confirmed-But-Not-Delivered/qaq-p/2884078
If the buyer opens an item not received complaint, you can insert the delivery confirmation number into the dispute, if it shows delivered, you will win the dispute.
https://community.ebay.com/t5/Shipping-Returns/Buyer-says-not-delivered-USPS-says-delivered/td-p/27958983
Tracking data says the package was delivered on 1-6-2018. Customer says via eBay message, on 1-7-2018 'not received'. I copy/paste sent the buyer all the tracking day to day entries. I added the buyer to our prohibited buyers list. What should I do, and who is going to win this one? To protect our ...
https://www.ebay.co.uk/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history - opens in new window or tab. Select More actions beside your item and then I didn't receive it.
https://community.ebay.com/t5/Archive-Bidding-Buying/USPS-tracking-quot-delivered-quot-not-received-USPS-won-t-help/td-p/25393191
USPS tracking on an item says "delivered", but I never received it (ongoing problem of local post man constantly mixing up mail). I filed case with USPS, but USPS won't do anything because the package was not insured. I raised a case to eBay, who said they will not issue refund because tracking sh...
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