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http://www.acrwebsite.org/volumes/7341/volumes/v19/NA-19
Stephen J. Grove and Raymond P. Fisk (1992) ,"The Service Experience As Theater", in NA - Advances in Consumer Research Volume 19, eds. John F. Sherry, Jr. and Brian Sternthal, Provo, UT : Association for Consumer Research, Pages: 455-461.
https://www.amazon.com/Process-Dramaturgy-Handbook-Scott-Irelan/dp/1585103322
The Process of Dramaturgy: A Handbook is a guide to dramaturgy for students. Its practical approach is to "committing acts of dramaturgy," and contains exercises, models, and examples of how the dramaturg works to make his or her thoughtful and creative contributions to a theatrical production, from pre-production work through the rehearsal process5/5(4)
https://en.wikipedia.org/wiki/Service_(economics)
Service delivery duration – the maximum allowable period for effectively rendering all service benefits to the consumer. Service delivery unit – the scope/number of action(s) that constitute a delivered service. Serves as the reference object for the Service Delivering Price, for all service costs as well as for charging and billing ...
https://www.artbangkok.com/?p=46265
Julie Gonchar is sometimes dubbed “Ukrainian Theatre Provider” (as in ISP – Internet Service Provider) for her passion in connecting Ukrainian theater to the world. Her extensive experience as a dramaturg, writer, translator, and project manager in working with many theater projects includes Ukraine as well other European countries ...
https://www.researchgate.net/profile/Ian_Mccarthy6/publication/226540491_Service_Customization_Through_Dramaturgy/links/0912f5076559d28125000000.pdf
how organizations can use dramaturgy concepts to provide a personalized service in terms of a change in content only, or a change in delivery only, or a change in both content and delivery.
https://www.researchgate.net/publication/226540491_Service_Customization_Through_Dramaturgy
The customization of a service often depends on the “performance” delivered by front-stage service employees. Drawing on theories of dramaturgy and service marketing, we present a typology of ...
http://www.christopherhurrell.com/dramaturgy.html
Dramaturgy Teaching Contact Dramaturgy ... The full (5-6 page) written report meets the delivery requirements of film funding agencies, and is also useful in a broader industry development context. Writers provide a 1 line and a 1 paragraph synopsis, a full draft script of the project they are developing and single A4 page with notes for ...
https://www.amazon.com/New-Dramaturgy-International-Perspectives-Practice/dp/1408177080
New Dramaturgy: International Perspectives on Theory and Practice is the first book to explore new dramaturgy in depth, and considers how our thinking about dramaturgy and the role of the dramaturg has been transformed.Author: Katalin Trencsényi
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