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https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347
The transaction defect rate is the percentage of your transactions that have one or more of the following defects: eBay Money Back Guarantee and PayPal Purchase Protection cases closed without seller resolution; Seller-initiated transaction cancellation; To meet our minimum standard, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period.
https://community.ebay.com/t5/Selling/Defect-for-late-delivery/td-p/28064546
The package was scanned. It was shipped on the 18th and arrived on the 22nd and out for delivery. A notice was left for buyer and they didn't pick it up until the 30th. The reason ebay gave for my defect …
https://www.thebalancesmb.com/what-ebay-s-new-defect-rate-calculation-means-for-you-1140498
May 30, 2019 · Transaction Defect Rate: The transaction defect rate is the percentage of your total transactions that had any 1 of 2 defects. Late Shipment Rate: If you ship on time and upload validated tracking or your buyers tell eBay the shipment was on time when they leave feedback, you're all set.
https://community.ebay.com/t5/Selling/Late-delivery-defect/qaq-p/23412840
Getting pinged on late delivery that causes the seller to “achieve” a defect that they won’t remove, is all part of eBay’s deliberate campaign and strategy to get TRS sellers down to around 20% from the current 35% plus. They probably hope to get them down even lower than 20%.
https://www.ebay.com/help/policies/selling-policies/seller-performance-policy/seller-performance-defect-removal-policy?id=4352
You upload tracking, prior to the defect occurring, that confirms the item was shipped within the handling time or the item was delivered by the estimated delivery date, but the late shipment rate wasn't automatically updated because the tracking isn't integrated with eBay
https://andrewminalto.com/ebay-defects/
So now you know what a defect is, let’s take a look at the minimum standard expected of sellers on eBay: So basically a max defect rate of 5% for standard sellers and 2% for Top-rated sellers. BUT in only kicks in when you have reached minimum number of unique buyers affected – 8 for all sellers and 5 for TRS.
https://andrewminalto.com/how-to-remove-defects-on-ebay/
If eBay can determine, through valid tracking, that the defect was the direct result of systematic delays in delivery or communication – such as wide scale postage delays, items being stuck at customs (through no fault of the seller), power outages due to extreme weather etc.
https://pages.ebay.com/seller-center/service-and-payments/defect-removal.html
A defect is a part of a transaction that eBay considers to have created a bad shopping experience for buyers. A transaction can get a defect in two ways. When a seller cancels a transaction for out of stock. If a seller is unable to resolve a problem through the Resolution Center and eBay or PayPal steps in, and the seller is found responsible.
https://pages.ebay.com/seller-center/shipping/ebay-guaranteed-delivery.html
Fast, On-Time Delivery. Guaranteed. eBay Guaranteed Delivery guarantees the delivery dates for listings by eBay Store subscribers with 100 or more transactions per year, a late shipment rate of 5% or less, and same- or 1-day handling time. Guaranteed Delivery listings will get a visibility boost, and your customers will get their items in 3 days or less.
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