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https://www.bakertilly.com/insights/local-governments-optimize-resources-through-service-consolidation-when-pop/
Government service consolidation in action. ... local governments should continue to explore streamlining and modernizing local service delivery. One step many local governments take is a thorough enterprise-wide review of their operations to assess any opportunities to increase the effectiveness and efficiencies of constituent service delivery ...
http://trace.tennessee.edu/cgi/viewcontent.cgi?article=1018&context=utk_graddiss
SERVICE DELIVERY CONSOLIDATION, GOVERNANCE AND THE ENHANCEMENT OF LOCAL GOVERNMENT CAPACITY: CREATING A SERVICE CONSOLIDATION MODEL A Dissertation Presented for the Doctor of Philosophy Degree The University of Tennessee, Knoxville Charles Richard Abernathy May, 2009
https://www2.deloitte.com/us/en/pages/public-sector/articles/federal-government-shared-services-delivery-model.html
The path ahead: Service delivery transformation. At the heart of service delivery transformation is the goal of not simply migrating services into a single provider, but rather finding the best option for each service, regardless of where that option resides—government, commercial, or a mix of both.
https://www.cmap.illinois.gov/updates/all/-/asset_publisher/UIMfSLnFfMB6/content/considerations-and-practices-of-local-government-consolidation
Local government units may consolidate to produce cost savings, increase efficiency, improve voter accountability, or enhance service delivery. In particular, they can leverage consolidation efforts to increase their capacity to provide services as well as achieve local and regional goals.
https://reforminggovernment.ny.gov/reforminggovernment/guide-to-consolidating-overlapping-gov/
The re-organization of towns, villages, fire districts and other special districts, through consolidation or dissolution, has the potential to reduce costs and increase the efficiency of service delivery through economies of scale, better coordination, a more flexible workforce, and/or elimination of redundant services.
http://www.state.nj.us/dca/affiliates/luarcc/pdf/final_service_delivery_consolidation.pdf
services are less likely to consolidate service delivery. • Fear of loss of local control and labor issues are among the most common obstacles to consolidation of service delivery. Appropriate planning and communication about the consolidation effort may bring forth other issues that need resolution to make the consolidation succeed.
https://www.socialsolutions.com/blog/improving-service-delivery-in-public-sector-organizations/
Funding – Funders, particularly government funders, are very much in the driver’s seat when it comes to affecting and improving service delivery in the public sector. Because most social service organizations rely on a combination of public and private funding sources in order to do their work,...
https://www.replicon.com/blog/5-ways-improve-service-delivery-organization/
Apr 04, 2017 · In general, service delivery automation is high return and low risk, and more and more service organizations are finding ways to cut costs and provide a simpler customer experience by reducing human involvement.
http://www1.worldbank.org/publicsector/decentralization/decentralizationcorecourse2006/CoreReadings/Ahmad.pdf
Decentralization and Service Delivery Junaid Ahmad South Asia Region World Bank Shantayanan Devarajan ... service delivery is an implicit motivation behind most of these decentralization efforts. ... A look at the microeconomic evidence indicates why government spending does not translate to better outcomes. For one thing, the money does not ...
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
government budgets, providing value for money is a core concern today. This is prompting the public sector to explore new sustainable models for service delivery – models that can improve customer experience and outcomes through enhanced service levels at the same or reduced cost. The solution lies in developing customer-centric models
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