Distance Selling Regulations Refund Delivery

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Distance Selling Regulations - Which? Consumer Rights

    https://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations
    The Distance Selling Regulations set out information the seller must give about the goods or service on offer, including: a description of the goods or service. the price of the goods or service. delivery costs (where applicable) and any cancellation rights.

Next breaks refund rules for online deliveries - BBC News

    https://www.bbc.co.uk/news/10560466
    Jul 09, 2010 · A customer returning goods within seven working days is entitled to a full refund and the initial delivery charge, under the Distance Selling Regulations. Next told the BBC it would change its...

BBC One - Watchdog - Distance Selling Regulations

    https://www.bbc.co.uk/programmes/articles/5tzLGdyC8FpBvKSr1GS4WLy/distance-selling-regulations
    The Distance Selling Regulations (DSRs) are the rules that apply if you are buying products or services from suppliers without face-to-face contact, and where the consumer has not had an opportunity to examine the goods before buying or discuss the service in person.

Distance Selling Regulations - Consumer Rights Advice Guide

    https://www.unlockthelaw.co.uk/distance-selling-regulations.html
    The 30 days protects the seller. Not every delay in delivery is the seller’s fault and the selling regulations have taken this into account. If, for example, the seller cannot complete the transaction (they cannot provide the goods by the specified date or umbrella 30-day period),...

Distance Selling Regulations - Postage Costs ...

    https://forums.moneysavingexpert.com/discussion/5222057/distance-selling-regulations-postage-costs
    Apr 17, 2015 · Also returned items that have been subject to free shipping and are being returned for a monetary refund not exchanged goods will have our original delivery cost deducted from the amount refunded. Standard delivery is charged at £2.95 and Next Day Delivery is charged at £4.50. Oh dear.....

Distance Selling Act - Refund of Delivery charges ...

    https://www.consumeractiongroup.co.uk/topic/44666-distance-selling-act-refund-of-delivery-charges/
    Dec 13, 2006 · The Distance Selling Regs don't cover refund of delivery charges, only the item itself. As they attempted delivery, Dabs will have incurred these costs, so I think you'll have a struggle getting that back to be perfectly honest. Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

Revealed: 13 major stores' web return rights are WRONG

    https://www.moneysavingexpert.com/news/2016/03/revealed-13-major-stores-web-return-rights-are-wrong/
    "In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase." Wrong – these are the old regulations. You now have 14 days after delivery to cancel, then 14 days to return. Yes – it's going to update its policy. New Look

I want to return something bought online

    https://www.which.co.uk/consumer-rights/advice/i-want-to-return-something-bought-online
    Your refund for the goods and standard delivery cost must be paid within 14 calendar days after returning the goods, or evidence that they were returned. If the retailer has offered to collect the goods, it should refund you 14 days from the date you informed it you wanted to cancel the contract.

Accepting returns and giving refunds: the law - GOV.UK

    https://www.gov.uk/accepting-returns-and-giving-refunds
    Sales of this kind are known as ‘distance selling’. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 …

Online and distance selling - GOV.UK

    https://www.gov.uk/online-and-distance-selling-for-businesses
    Distance selling. You must provide certain information if you’re selling goods or services through digital TV, by mail order or by phone or text message. This is called distance selling. If you don’t follow the rules you could be made to provide the goods or services as agreed, pay compensation or be given an unlimited fine or a prison sentence.

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