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https://www.thebalancecareers.com/customer-service-job-titles-2061522
Sep 15, 2019 · While it becomes increasingly easy to interact with customers via smartphone or other electronic devices, these customer-facing roles maintain the personal touch between a company and its customers, no matter how big or out of reach. As such, demands on customer service representatives will grow in scope and skill.
https://www.projectguru.in/role-of-customers-in-service-delivery/
Customers as quality contributors to service delivery and satisfaction. Another role customers play in service delivery is that of the contributor to their own satisfaction and the ultimate quality of the services they receive. Customers may care little that they have increased the productivity of the organization through their participation.
http://paulallen.ca/documents/2014/06/customer-contributions-and-roles-in-service-delivery.pdf/
Customer contributions and roles 193 Customer contributions and roles in service delivery Mary Jo Bitner Arizona State University, Tempe, Arizona, USA William T. Faranda University of Virginia, Charlottesville, Virginia, USA Amy R. Hubbert University of Nebraska-Omaha, Omaha, USA Valarie A. Zeithaml University of North Carolina, North Carolina ...
https://study.com/academy/lesson/what-is-customer-service-definition-types-role-in-marketing.html
Customer service is a series of activities designed to enhance the level of customer satisfaction. Good customer service should provide a positive, polite, and caring attitude towards the customer.
https://www.researchgate.net/publication/215915404_Customer_Contributions_and_Roles_in_Service_Delivery
Presents two conceptual frameworks to aid managerial understanding and focus research efforts on customer participation. The first framework captures levels of customer participation across different types of services. The second discusses three major roles of customers in the service delivery process.
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