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https://www.hotukdeals.com/discussions/help-faulty-sofa-delivered-by-dfs-2846179
From viewing the photos, your furniture has not been checked before delivery ( as per normal) The creasing if left for approx 6 weeks will rectify itself, visit from dfs service will take 15 mins. The foot not touching is only for support if fatties sit on it ( im not PC friendly) The foot can be unscrewed and left floating above the floor, should have been done by delivery team.
https://www.dfs.co.uk/content/delivery
DFS Sofa Rescue. DFS in partnership with Clearabee will give your old sofa the best possible chance to be diverted from landfill from only £89
https://forums.moneysavingexpert.com/discussion/3104902/damaged-faulty-sofa-delivered-from-dfs
Mar 15, 2011 · I got a new sofa delivered from DFS the other week, the next morning I noticed that the leather on one of the arms is scuffed and you can see the white underneath, also there is a two small cuts like a staple whole on the side of the sofa. I rang DFS up and they are sending someone out to have a look on Tuesday.
https://www.pistonheads.com/gassing/topic.asp?t=802643
Feb 03, 2010 · Orderd a sofa from DFS 12 weeks ago and it arrived today. The leather sofa has numerous scuffs on it where the leather has been scraped off somehow. I pointed this out to the delivery guys who said that DFS will send someone out to repair this. He is comming on thursday.
https://www.consumeractiongroup.co.uk/topic/97737-dfs-faulty-sofa-on-delivery/
Aug 26, 2007 · DFS Faulty Sofa on delivery By k3caz, August 23, 2007 in High Street Stores style="text-align:center;"> Please note that this topic has not had any new posts for the last 4504 days. If you are trying to post a different story then you should start your own new thread.
https://www.dfs.co.uk/content/terms-and-conditions
DFS Trading Limited (and its third party delivery providers) shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
https://uk.trustpilot.com/review/www.dfs.co.uk
Might I add there was no pre-drilled holes, sofa was ripped in 2 places underneath, a rip on the side of the sofa the packaging was not damaged, dfs tried to blame the removal company they used to ship the sofa saying they damaged the sofa and they should had fitted the feet they branded my wife a lier and stated that she told the delivery driver not to fit the feet neither the driver nor my wife knew they …
https://whatconsumer.co.uk/buying-sofa/
If it a sofa-bed, it should function as a bed as well as a sofa. It should also remain in good condition for a reasonable length of time without sagging, coming apart, or deterioration to the fabric. Just because you have had the sofa for some time, this does not prevent you from making a complaint on the basis of premature or excessive wear and tear.
https://www.dfs.co.uk/trackmyorder
We know you can't wait for your new sofa. Track it's progress as we build it for you. Make a Payment. If you have an outstanding balance on your order, you can make partial payments or a full payment. Book Delivery. Pick and date and time that is convenient for you.
https://www.thefurnitureombudsman.org/furniture-retailers-alerted-to-new-consumer-rights-act/
Delivery • Unless it is agreed to the contrary, the goods must be delivered without undue delay or not more than 30 days after the date of the contract. • The consumer can give a written delivery deadline after the estimated date has passed and if this is not met the consumer has the right to cancel.
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