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http://www.dpsa.gov.za/dpsa2g/documents/tenders/DPSA002_2015/DPSA%20SDIP%20Step-by-Step%20Guide%20Manual%20march%202013.pdf
DEVELOPING EFFECTIVE, REALISTIC AND CREDIBLE SERVICE DELIVERY IMPROVEMENT PLANS 1 INTRODUCTION The objective of this guide is to develop basic skills regarding the development of effective, realistic and credible SDIPs and service standards conforming to basic assessment criteria at national and provincial spheres of government.
http://www.statssa.gov.za/wp-content/uploads/2015/11/SDIP-final_29-03-2018-electronic.pdf
Paper on Transforming Public Service Delivery (Batho Pele), 1997 and the Operations Management Framework (OMF). According to the PSR 2016 Section 38, an executive authority shall establish and maintain a service delivery improvement plan aligned to the strategic plan contemplated in regulation 25 for his or her department as follows:
https://simplicable.com/new/customer-service-improvement-plan
An customer service improvement plan is an action plan to improve customer experience.This can be developed for an organization, team or individual to improve results such as customer satisfaction.The following are illustrative examples of a customer service improvement plan.
http://www.dpsa.gov.za/dpsa2g/documents/tenders/DPSA002_2015/Service%20Delivery%20Improvement%20Plan.pdf
Why a SDIP SDIPs are compulsory in terms of the Public Service Regulations, 2001: Part III.C.1 – an executing authority (Mins, MECs & Mayors) shall establish and sustain a service delivery improvement plan for his or her department; and Part III.C.2 – the executing (Mins, MECs & Mayrs) authority shall publish an annual statement of public
https://www.thedti.gov.za/parliament/StratPlans_APPs/NCC_PP2015_AnnexureC2.pdf
This Service Delivery Improvement Plan (SDIP) has been prepared in consultation with internal and external stakeholders over the past four months. The National Consumer Commission (NCC) has over the last years, assessed its performance annually. Performance results are used to inform planning processes every year.
http://www.statssa.gov.za/wp-content/uploads/2015/11/AA-11-11-2015-Strategy-Service-Delivery-Improvement-Plan-2015_2019-Final-print-v-electronic.pdf
Stats SA undertook a review of the Service Delivery Improvement plan (SDIP) in line with the requirements of the Public Service Regulation, 2001. This SDIP is compiled for the period 2015/16 – 2017/18. The preparatory work included: Strategy review: Stats SA conducted a strategy review during 2014 to assess how well the organisation
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
7 Steps to Excellent Service Delivery. ... "I want to make sure we co-develop the plan so we get buy-in from ... and business users the opportunity to be part of a service delivery improvement ...
https://www.hrsa.gov/sites/default/files/quality/toolbox/508pdfs/developingqiplan.pdf
What Is a Quality Improvement Plan. The QI Plan is a detailed, and overarching organizational work plan for the health care organization's clinical and service quality improvement activities. The QI Plan is generally developed by executive and clinical leadership and in many organizations must be approved by
http://www.operationcompassion.co.za/images/Pdf/Legislation%20quidelines/Service%20Delivery%20Model.pdf
The desired outcome of the Service Delivery Model is the implementation of a comprehensive, efficient, effective and quality service delivery system, which will contribute to a self-reliant society, and which is based on the principles of Batho Pele, the White Paper for Social Welfare, and the constitutional, legal
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