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https://www.oreilly.com/library/view/service-management-an/9780133088816/ch08.html
8. Design and Development of Services and Service Delivery Systems 8.1. Introduction Service design and development is an important step in creating value and satisfaction for the customer. In Chapter … - Selection from Service Management: An Integrated Approach to Supply Chain Management and Operations [Book]
https://hbr.org/1984/01/designing-services-that-deliver
Even though services fail because of human incompetence, drawing a bead on this target obscures the underlying cause: the lack of systematic method for design and control. The development of a new ...
Entrega is a professional services technology company that delivers leading Application Design, Development and Delivery services to global clients. Using our expertise, approach and experience, we have successfully developed and managed best-in-class systems across a wide range of industries.
https://www.worldscientific.com/doi/10.1142/9789813209459_0008
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https://www.researchgate.net/publication/235305303_Service_delivery_system_design_Characteristics_and_contingencies
Design/methodology/approach – Informed by the service strategy triad, a single embedded case study was designed to explore empirical data on four target markets, four service concepts, and on the design characteristics of the corresponding four service delivery systems.
https://www.interaction-design.org/literature/article/the-principles-of-service-design-thinking-building-better-services
Services should be designed based on a genuine comprehension of the purpose of the service, the demand for the service and the ability of the service provider to deliver that service. Services should be designed based on customer needs rather than the internal needs of the business.
https://www.bsg.ox.ac.uk/sites/default/files/2018-06/Background%20Paper-Systems%20Approaches%20to%20Public%20Service%20Delivery%2014-15%20May%202018.pdf
Our survey encompasses the three sectors in which systems approaches have become most prevalent: health, education, and infrastructure. To date, the development of systems approaches has taken place within these separate sectors mainly in isolation, with education and health as a partial exception (Hanson 2015).File Size: 768KB
https://quizlet.com/70232863/chapter-5-service-delivery-and-design-flash-cards/
developed by collier and meyer. it incorporates preferences and requirements of customer into the delivery of the service. Top is want's and needs. This is the service-product bundle and indicates uncertainty. Stay on the diagnol.
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