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https://community.ebay.com/t5/Archive-Selling/USPS-Out-for-delivery-but-status-not-updated-Buyer-INR-claim/td-p/23599762
By the time of delivery, the scans should have updated to show the package was moving, and then the real delivery. If the buyer otherwise does not get the item by the last est. deivery date, and you don't have the real delivered scan, you'd have to refund if they opened an INR.
https://community.ebay.com/t5/Archive-Shipping-Returns/Delivery-status-not-updated-quot-Out-for-Delivery-quot/td-p/24144239
"Delivery Status Not Updated" is automatically applied exactly 14 hours after the package is marked as Out for Delivery. Unfortunately that may block your Return for Refund. See if the post office out there will investigate and (possibly) mark it manually as Delivered on the record, but after 8 …
https://community.ebay.com/t5/Archive-Selling/Does-quot-Delivery-Status-Not-Updated-quot-become-quot-Delivered/td-p/18650017
sold a laptop and the status is still DELIVERY STATUS NOT UPDATED.... the buyer is unresponsive but is a big buyer if computer stuff.....probably just busy and already got it.... Hope he's honest cuz it hasn't updated since the 5th..... Please say you didn't contact your buyer!
https://community.ebay.com/t5/Selling/quot-Delivery-status-not-updated-quot/qaq-p/23610672
Per eBay's buyer protection, you are responsible not just for mailing the item but for getting it delivered to the buyer. And ceasing communication would be the *absolute worst* thing you can do. Because once the buyer gives up and files an "item not received" claim, if you can't provide tracking showing it was delivered to them, eBay will automatically give them a refund.
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Report an item that hasn't arrived. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund.
https://www.ebay.com/help/selling/managing-returns-refunds/helping-buyers-items-not-received?id=4116
If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in ...
https://community.ebay.com/t5/Archive-Selling/Dreaded-quot-Status-not-updated-quot-message-from-USPS/td-p/24575121
OK, this is the second time this happened that I got a "status not updated" after an item shows "out for delivery". So is USPS carriers not doing their job and doing delivery scans, or are they keeping the items? My issue, the item is worth $50 and if he claims he didn't get it (and I'm not goin...
https://www.ebay.com/help/buying/shipping-delivery/tracking-item?id=4027
Track your item You can also check your order’s delivery status in your purchase history - opens in new window or tab. If the seller is using a tracked service, you’ll see the item’s tracking number as a …
https://resolutioncenter.ebay.com/
We always encourage our members to communicate with each other when there's a problem with a transaction. The first step is to contact the member through …
https://pages.ebay.com/seller-center/shipping/ebay-guaranteed-delivery.html
Sellers are still required to meet eBay Guaranteed Delivery performance requirements of 97% on-time handling/delivery and 95% on-time tracking. eBay will not protect against late shipment defects, and seller's listings can be deactivated from the program if they fall below the performance requirements.
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