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https://studydriver.com/customer-service-meeting-quality-and-expectations/
Jun 26, 2017 · Delivering Exceptional Service Quality in Order to Meet Customer Expectations If an organisation cannot at least meet its customers’ expectations it will struggle. Ideally, an organisation should exceed its customers’ expectations, thereby, maximising the satisfaction of its customers, and also the credibility of its goods and services in the eyes of its customers.4.9/5(44)
https://www.salesforce.com/research/customer-expectations/
Historically, customers have expected basics like quality service and fair pricing — but modern customers have much higher expectations, such as proactive service, personalized interactions, and connected experiences across channels.
https://neilpatel.com/blog/expectations-and-customer-service/
We believe that our success depends on our ability to provide customers with quality service that not only meets our stated commitments, but meets and then exceeds customer service expectations. We refer to this high quality of customer service as Fanatical Support. If we are unable to provide customers with quality customer support in a ...
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