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https://www.vng-international.nl/wp-content/uploads/2015/06/Service_Delivery_challenge_local_goverments.pdf
This publication ‘Service delivery, a Challenge for Local Governments’, has the objective of offering an overview of service delivery as task of local governments and to make a contribution to improving the delivery of service by local govern-ments. Consideration is given to the importance of service delivery and the various different types of
https://www.researchgate.net/publication/268808790_LOCAL_GOVERNANCE_AND_SERVICE_DELIVERY_IN_ZIMBABWEAN_LOCAL_AUTHORITIES_THE_CASE_OF_HARARE_AND_MASVINGO_URBAN_MUNICIPALITIES
local governance and service delivery in zimbabwean local authorities: the case of harare and masvingo urban municipalities Article (PDF Available) · November 2014 with 16,119 Reads How we ...
http://pmg-assets.s3-website-eu-west-1.amazonaws.com/docs/100204idasa.doc
The present developmental local government model is premised on recognition of the primacy of linkages between development, service delivery and local citizen participation, defined as the organized effort to increase control over resources and regulative institutions by groups and movements excluded from such control.
https://repository.up.ac.za/bitstream/handle/2263/17721/Tshiyoyo_Local(2011).pdf?sequence=1
the establishment of a system of government in the local sphere, it also has a problem with the level of control of public affairs enjoyed by local communities. The South African system of local government is challenged by the lack of well trained officials at the local sphere which hamper service delivery.
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
the need for new service delivery models. To deliver on the customer promise, public sector organisations must build ‘connected government’, seamlessly aligning multiple government departments with customer journey needs. The ‘customer promise’ is part of the inherent agenda of governance for the public sector and sets out the standard
https://www.uts.edu.au/sites/default/files/Service-Delivery-Review-Manual.pdf
Local Government (UTS: CLG) and Australian Centre of Excellence for Local Government (ACELG), following a research report, Service delivery reviews in Australian local government (2011), by UTS:CLG for ACELG. The project was funded by ACELG. We wish to acknowledge the participation of the following people
https://www.gcis.gov.za/content/resource_centre/news_and_mags/public_sector_magazine
Media debate, Youth entering magazine publishing, Facing the youth unemployment challenge, Youth perspectives, Remembering 16 June 1976, The meaning of 16 June to public service mandarins, Youth for thought, The 2011 local government elections, The year of job creation takes off, The first anniversary of the 2010 World Cup, International Relations.
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