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https://www.amazon.com/Managing-Service-Delivery-Processes-Operations/dp/0873896750
Dec 31, 2005 · Processes create the benefits customers want by delivering the service, or by making this delivery possible in one way or another. The notions, methods and tools presented in this book present readers with a perspective on their work they most likely never envisaged, and which will lead to a marked improvement in their effectiveness.Author: Jean Harvey
http://www.kefronmclaw.com/docs/default-source/Services-Docs/operations-strategy.pdf?sfvrsn=0
The Execution Premium: Linking Strategy to Operations for Competitive Advantage (HBS Press) shows managers how to weave organizational principles into a more effective management system that respects the differences between strategy and operations yet integrates them in a …
https://www.standardsmedia.com/Managing-Service-Delivery-Processes-Linking-Strategy-to-Operations-2438-book.html
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https://www.smartsheet.com/operations-strategies-definitions-process-plans-pro-insights
Operations strategies drive a company’s operations, the part of the business that produces and distributes goods and services. Operations strategy underlies overall business strategy, and both are critical for a company to compete in an ever-changing market.
https://www.poms.org/conferences/cso2007/talks/44.pdf
operations managers are usually concerned with managing the process of service delivery (Johnston & Clark, 2001). The service concept refers to the outcome that is received by the customer (Lovelock & Wirtz, 2004) and is made up of a “portfolio of core and supporting elements” (Roth
https://omiupo1415.wordpress.com/2014/12/19/4-a-process-strategy/
Dec 19, 2014 · (Marta Alarcón & Jorge Moreno) A process (or transformation) strategy is an organization’s approach to transforming resources into goods and services. The objective of a process strategy is to build a production process that meets customer requirements and product specification within cost and other managerial constraints.
https://www.kellogg.northwestern.edu/faculty/vanmieghem/htm/pubs/Operations%20Management%20and%20Strategy_Palgrave_VanMieghem_24May2011.pdf
Operations management involves the planning and coordination of work. It is especially concerned with the creation and delivery of products and services and with providing the best match of supply with demand. Operations strategy involves the long-term planning and structuring of work by configuring
https://cmoe.com/blog/strategy-vs-operations-understanding-the-difference/
In today’s competitive business world, effective managers need to understand the difference between strategy vs operations. Managers should become strategic leaders to bring together these different aspects of a business. What is the Difference Between Strategy and Operational Effectiveness?
http://cws.cengage.co.uk/barnes/students/sample_ch/ch2.pdf
Thus, operations management is an integral part of an organization’s strategy. Strategy can be considered to exist at three levels in an organization (see Table 2.1): ● Corporate level strategy: Corporate level strategy is the highest level of strategy.
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