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http://ulspace.ul.ac.za/bitstream/handle/10386/2218/munyai_ts_2017.pdf?sequence=1&isAllowed=y
attempt to promote customer care, has introduced Batho-Pele principles which is a Sotho for “People First”. Batho-Pele principle provides that people should be treated as customers and the public sector must strive on customer satisfaction and improve service delivery (White Paper on Transforming Public Service Delivery, 1997).
https://www.gov.za/documents/transforming-public-service-delivery-white-paper-batho-pele-white-paper
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http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transform.pdf
BATHO PELE - "PEOPLE FIRST" WHITE PAPER ON TRANSFORMING PUBLIC SERVICE DELIVERY Department of Public Service and Administration 18 September 1997 CONTENTS FOREWORD ABBREVIATIONS 1. INTRODUCTION 1.1 Purpose 1.2 Background The people must come first: the 'customer' concept 2. SCOPE OF THIS WHITE PAPER 3. THE SERVICE DELIVERY PRINCIPLES …
https://www.etu.org.za/toolbox/docs/govern/bathopele.html
Improving Service Delivery; Batho Pele is an approach to get public servants committed to serving people and to find ways to improve service delivery. This approach also requires the involvement of the public in holding the Public Service accountable for the quality of service provided.
https://searchworks.stanford.edu/view/4445155
Batho pele, "people first" : white paper on transforming public service delivery ... White paper on transforming public service delivery Transforming public service delivery Series Government gazette = Staatskoerant ; v. 388, no. 18340 Note "18 September 1997." "1 October 1997"--Cover (general notice). Browse related items.
http://www.dpsa.gov.za/thepublicservant/category/service-delivery-improvement/
Service Delivery Improvement Nthambeleni Gabara-Modified date: October 17, 2019 0 The 2018/19 6th National Batho Pele Excellence Awards (NBPEA) call for nominations opened on Monday, October 14, 2019 and will close on 30 November 2019.
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
In the Statistics SA service delivery improvement programme, a number of consulta-tion arrangements are discussed, forming part of addressing the Batho Pele White Paper principle of consulting the users of services, described by section 4.1 of the Batho Pele White Paper. The following is a list of existing user consultation arrangements (Statistics
https://www.gov.za/sites/default/files/gcis_document/201409/183401.pdf
THE SERVICE DELIVERY PRINCIPLES OF BATHO PELE PLJ1’TING THE PRINCIPLES INTO PRACTICE Consulting users of services Setting Service Standards Increasing Access Ensuring courtesy Providing more and better information Increasing openness and transparency Remedying mistakes and failures Getting the best possible value for money
https://repository.up.ac.za/handle/2263/3916
The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering services that meet the basic needs of all South African citizens, and the aim of this study was to evaluate the implementation of the principles of the Batho Pele White Paper, as a definitive government ...Author: Mareli Crous
http://www.statssa.gov.za/wp-content/uploads/2015/11/SDIP-final_29-03-2018-electronic.pdf
service delivery improvement in the public sector, developed the White Paper on Transforming Public Service Delivery as early as 1997. The white paper is about service delivery improvement through Batho Pele Principles. It follows a systematic consultative approach with the public service, to gather
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