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https://bizfluent.com/facts-6796439-definition-customer-service-standards.html
Customer service standards are a set of policies and expectations that have been created and adopted by a company. The standards cover all the points of …
http://www.dpsa.gov.za/dpsa2g/documents/tenders/DPSA002_2015/TOOLKIT%20ON%20SERVICE%20STANDARDS%20march%202013.pdf
Definition and types of Service Standards. A standard is a “basis of measurement” and “a definite level of excellence”. A Departmental service standard is something desired (by the Department and citizens) and achievable. A ‘Norm’, on the other hand, is defined as a …
https://www.usaidassist.org/sites/assist/files/ethiopia-ovc-quality-standards-feb2010.pdf
Definition of Standard Service Delivery Guidelines OVC services may be broadly defined as interventions that address the need to improve health, wellbeing and development of OVC. OVC service providers have a responsibility to assess, refer and potentially follow-up on cases that cannot be managed at community levels.
https://www.reference.com/business-finance/service-delivery-b40d5bbd6275c5da
Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result. Good service delivery provides clients with an increase in value.
https://ec.europa.eu/growth/single-market/services/service-standards_en
A service standard specifies requirements that should be fulfilled by a service to establish its fitness for purpose. The standard may provide definitions, indicators of service quality and their levels, or specify a time period for delivery, such as the standard on handling customer complaints.
https://munkschool.utoronto.ca/imfg/uploads/264/slack_presentation_on_basic_concepts_of_service_delivery_tunis_february_15_2014.pdf
Availability: having the right type of service available to those who need it (e.g. hours of operation, waiting times for health services) Financial: price of services and ability and willingness to pay (e.g. water) Acceptability: satisfaction with service.File Size: 1MB
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