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https://en.wikipedia.org/wiki/Service_governance
Service governance is a means of achieving good corporate governance through managing internal corporate services across and throughout an enterprise. It engages stakeholders and delivery channels for the purpose of effectively managing risk, as well as driving the intended business value with a focus on how decisions are made and enforced in a dynamic business environment.
https://www.ebrd.com/downloads/research/surveys/LiTS2ed.pdf
The governance and service delivery agenda was the subject of the 2004 World Development Report Making Services Work for Poor People (World Bank, 2003), which defined a framework for analysing the accountability relationships between a triangle of policy-makers, providers and citizens (see Chart 3.1).
https://www.researchgate.net/publication/280226794_Corporate_municipal_governance_for_effective_and_efficient_public_service_delivery_in_South_Africa
Corporate municipal governance for effective and efficient public service delivery in South Africa. Article (PDF Available) in Journal of Governance and Regulation (online) 3(4):98-106 · October ...
http://theitsmreview.com/2016/06/governance-101-the-role-of-effective-service-management-governance-in-an-it-services-organisation-and-the-key-features-of-a-governance-framework/
Jun 01, 2016 · How can you evidence your governance improves service costs, their perception and value delivery? 8. Corporate Governance: How does your governance align to the corporate governance, strategic objectives and architecture; and are IT involved at …
http://www.ifac.org/system/files/publications/files/Good-Governance-in-the-Public-Sector.pdf
The aim of Good Governance in the Public Sector (International Framework) is to encourage better service delivery and improved accountability by establishing a benchmark for good governance in the public sector. The International Framework is not intended to …
https://www.gov.uk/service-manual/agile-delivery/governance-principles-for-agile-service-delivery
May 23, 2016 · Six principles for governing service delivery, to help you create the right culture for your service team and organisation. Governance principles for agile service delivery - Service Manual - …
https://qed.qld.gov.au/det-publications/managementandframeworks/Documents/corp-governance/corp-governance-framework.pdf
delivery, balanced with the need to meet corporate obligations and legislative requirements. We must continually evolve governance arrangements to ensure that service delivery objectives are met effectively, efficiently and transparently.
http://uir.unisa.ac.za/bitstream/handle/10500/19213/thesis_Helao_t.pdf?sequence=1
CHAPTER 4: AN OVERVIEW OF GOVERNANCE AND SERVICE DELIVERY . 4.1 Introduction 150 4.2 Perspectives of Governance and Good Governance 151 4.3 Principles of Good Governance and Effective Service Delivery 160 4.4 Applicability of Good Governance Principles on Service Delivery 165
https://www.researchgate.net/publication/268808790_LOCAL_GOVERNANCE_AND_SERVICE_DELIVERY_IN_ZIMBABWEAN_LOCAL_AUTHORITIES_THE_CASE_OF_HARARE_AND_MASVINGO_URBAN_MUNICIPALITIES
local governance and service delivery in zimbabwean local authorities: the case of harare and masvingo urban municipalities Article (PDF Available) · November 2014 with 16,119 Reads How we ...
http://repository.out.ac.tz/1809/1/DISSERTATION_-_SAADA_FINAL.pdf
study lastly concluded the existence of a relationship between good governance and service delivery. The study recommended that, to improve service delivery at TANESCO, the management of TANESCO should ensure that all TANESCO staff are aware of the principles of good governance and adhere to them in their day to day ...
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