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https://munkschool.utoronto.ca/imfg/uploads/264/slack_presentation_on_basic_concepts_of_service_delivery_tunis_february_15_2014.pdf
Basic Concepts of Service Delivery. Enid Slack Institute on Municipal Finance and Governance Munk School of Global Affairs, University of Toronto to Inter-Regional Dialogue on Local Governance and Gender in Decentralizing and Transitioning States Sponsored by the Forum of Federations Funded by the Government of Canada Tunis February 15, 2014.File Size: 1MB
https://www.reference.com/business-finance/service-delivery-b40d5bbd6275c5da
Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result. Good service delivery provides clients with an increase in value.
https://www.serviceautomation.org/what-is-a-service-concept/
The service concept can best be described as the way in which an organization would like to have its services perceived by its stakeholders.[i] It describes the non-tangible aspects of service delivery and is an integral part of the value proposition of service providers.
https://bizfluent.com/info-8583690-theory-human-service-delivery.html
The theory of human service delivery entails an understanding of how people work within systems to deliver services. People are a resource unlike any other in that their value and availability can be difficult to quantify. Services are judged partly by subjective criteria, so understanding the quality...
https://www.ids.ac.uk/download.php?file=files/dmfile/IETAAnnex1ServicedeliveryJoshiFinal28Oct2010.pdf
simultaneously led to some looseness in what different people mean by the core concepts. Consequently, in the service delivery subsector, the literature which can be classified as, Zefforts to improve service delivery, increase citizen engagement, voice and accountability, is vast. InFile Size: 660KB
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