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https://theodi.org/projects-services/projects/public-service-delivery-case-studies
Case studies of shared and open data being used to create or improve public services – demonstrating the value of data in public service delivery, and benchmarking what is required to make them. Addiction Recovery Companion: supporting those in addiction recovery
https://info.undp.org/docs/pdc/Documents/ALB/UNDP_Best%20Practices%20Report_PwC%20-%20final.pdf
forms and formats by different countries for the larger public service delivery reforms agenda. These select case studies do not cover or intend to cover all the reforms initiatives undertaken in these countries and the intent of this report is to initiate the thought process for the overall direction of the Long Term Policy Document.
https://hbswk.hbs.edu/Pages/browse.aspx?HBSTopic=Service%20Delivery
New research on service delivery from Harvard Business School faculty on issues including how organizations can reduce costs while dramatically enhancing customer service, why increasing the amount of labor at a store is associated with an increase in profit margin, and why call centers are increasingly seen as powerful service delivery …
http://wiredspace.wits.ac.za/jspui/bitstream/10539/20724/1/Final%20Dissertation%20-%20Nonkululeko%20Madalani%209%20May%202016.pdf
aim of the study is to explore what factors are impeding frontline staff of Department of Labour (DoL) in delivering client services in accordance with standards and requirements and what will contribute to the improvement of service delivery by DoL frontline staff. A qualitative approach was used and a multiple case study research design conducted.File Size: 2MB
http://ir.msu.ac.zw:8080/xmlui/bitstream/handle/11408/3014/final%20draft%203.pdf?sequence=1&isAllowed=y
studies on the service delivery in city of Bulawayo formed the study. This research seeks to benefit from existing theories or tools to assess direct service delivery performance in relation
http://bangladeshsociology.org/ServiceDelivery13.2-5.pdf
Service Delivery Challenges Facing Municipalities: A Case Study of Fetakgomo Local Municipality in Sekhukhune District Municipality, Limpopo Province. Lourens Johannes Erasmus Beyers1 Abstract: It is generally accepted that the biggest challenge facing South African municipalities, particularly smaller municipalities, is service delivery.File Size: 435KB
https://www.dailymaverick.co.za/article/2018-05-14-improving-service-delivery-challenges-in-the-public-sector-and-how-to-address-them/
May 14, 2018 · Public servants are often very aware of the large gap that exists between ideal service provision and the service that is offered. A great deal of time and energy is spent on patching challenges in the system. Systems and processes do not support delivery, and …
https://thepartneringinitiative.org/wp-content/uploads/2014/08/SA-Municipalities-case-study.pdf
Multi-Stakeholder Forum Increasing service delivery through partnerships between private and public sector Capacity Development for partnerships in South Africa. Case Study: Partnerships at municipalities -9-. Linked to the concern about the role of unions in …
https://www.bluleadz.com/blog/15-of-the-very-best-case-study-examples
Sep 17, 2019 · The case study does that by showing how a similar customer succeeded. The more similar the prospect is to the customer in the case study, the more striking it will be. For that reason, you might want to have a case study for every buyer persona you serve. And naturally, case studies pertain to specific products or services, not your whole brand.
https://www.researchgate.net/publication/253240244_Strategies_to_improve_service_delivery_in_local_authorities
This study sought to identify the causes of poor service delivery and the strategies to improve service delivery in local authorities using the case of Kajiado Local Authority. Two self-administered questionnaires were designed i.e. one for the employees and the other for service users so...
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