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https://teleperformanceblog.com/customer-experience/what-are-the-barriers-to-providing-great-customer-service/
What are the barriers to providing great customer service? BY: Luciana Cemerka There is an old business maxim that every business school student learns, that it is much harder to attract a new customer than to keep an existing one.
https://www.marketingtechnews.net/news/2014/oct/10/national-customer-service-week-what-are-main-barriers-providing-great-customer-service/
Picture credit: Carsten Knoch/Flickr. This week, National Customer Service Week, presents an opportunity for customer service teams to showcase the people, systems and processes that come together to provide a seamless customer journey.The week is also an opportunity to reflect on why some companies are lagging behind, and the hurdles they need to overcome to transform negative customer ...
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