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http://www.cesa.co.za/sites/default/files/George_Seitisho_DoCOG.pdf
overcoming the barriers to effective service delivery “a client perspective” mr. m.g. seitisho 6 october 2010
https://study.com/academy/lesson/common-barriers-to-effective-customer-service.html
What's holding back your customer service? In this lesson, you'll learn more about some of the common barriers to effective customer service and how each one can impact your business and bottom line.
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