Autotask Support Hours

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Customer Support - autotask.net

    https://www.autotask.net/help/MobileHelp/Content/0_HOME/_AutotaskCustomerSupport.htm
    Chat and phone support is available 24x5, 365 days a year (support can be contacted on the weekends for urgent issues via our emergency line). Submit a ticket We …

Establishing business hours for service level agreements

    https://ww13.autotask.net/help/content/4_Admin/2FeaturesSettings/ServiceDeskTickets/SLAAdmin/SLABusinessHours.htm
    Extended hours are scheduled hours when your company provides customer support before or after normal business hours. For example, if business hours are 8:30 to 5:30 …

Autotask CustomerSupport

    https://www.autotask.net/Help/Content/0_HOME/_AutotaskCustomerSupport.htm
    We would like to show you a description here but the site won’t allow us.Learn more

Adding a ticket time entry - ww5.autotask.net

    https://ww5.autotask.net/help/content/3_Features/7_ServiceDesk/WorkTickets/AddTimeEntry.htm
    If you enter a decimal value in the Hours field or a value greater than 59 in the Minutes field, and the other field already has a value, the value in the other field …

Introduction to service level management - ww13.autotask.net

    https://ww13.autotask.net/help/content/3_features/7_ServiceDeskAutomation/ServiceLevelManagement/SLAMAIN.htm
    • For service needs that are critical but will not immobilize the company, someone will respond within 2 hours and the problem will be resolved within 16 extended …

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