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https://ww1.autotask.net/help/content/3_Features/8_Projects/Project_Pages/Page_Summary/Estimates%20and%20Remaining%20Hours.htm
In the Autotask application, you can change the Remaining Hours on the time entry page, but not on the task. In the API, you can change the remaining hours on the task, but not from the time entry. You cannot set the remaining hours of a completed task from the API, they are always 0.
https://ww5.autotask.net/help/content/3_features/3_crm/companies/Financials/HoursWorkedByResource.htm
About the Financials: Hours Worked by Resource report. ... we strongly recommend that the user’s date/time format settings in Autotask PSA be identical to the Windows date/time format settings of the computer performing the export. This will prevent conflicts in how the software that generates the report interprets the date/time format.
https://ww13.autotask.net/help/content/4_Admin/2FeaturesSettings/ServiceDeskTickets/SLAAdmin/SLABusinessHours.htm
The Hours tab allows you to specify business hours, extended business hours, holiday handling, and a time zone for the SLA. IMPORTANT Extended Hours are hours when your company provides support before or after regular business hours. If you specify extended hours on a day that does not specify regular hours, the extended hours are ignored.
https://help.datto.com/s/article/KB360028852671
Question. Where is the Client Gratis hours generated from? The Resource Utilization report includes a column for Client Gratis Hours. What is included in this value? Environment. Autotask PSA; Answer. Client Gratis Hours (CGH) Includes time listed as "Offset" (negative offsets only).CGH also includes time on client tickets or tasks with a role rate of …
https://www.datto.com/products/autotask-psa/
This tool can organize process information, client information, inventory, billable hours, time-off requests, and more. Does Autotask PSA Integrate with other tools? Yes , Autotask PSA is built with the MSP community at its heart.
https://ww5.autotask.net/help/content/3_Features/11_Reporting/FindReport/ResourceReports/ResourceUtilizationWorkload.htm
The calculation uses the following formula: = (Estimated Hours + Estimated Hours Adjustment + Change Order Hours - Total Hours Worked). Refer to Scenario 2 using remaining hours as the basis of calculation .
https://help.datto.com/s/article/KB3600285422921
2. Click the Edit Details (pencil) icon to the left of the SLA in question. 3. Under Objectives, find the entry where Priority , Issue Type , and Sub-Issue Type match the entry on the ticket that shows zero first response hours. 4. Click the Edit Details (pencil) icon on the left to edit the entry. 5.
https://www.reddit.com/r/Autotask/comments/r1tirn/autotask_tip_book_engineer_hours_directly_in_the/
Autotask Tip: Book engineer hours directly in the Quick Notes! Booking hours by Engineers is and will always be a disaster, let's make it a little easier for them with this option within Autotask! Since the last release (2021.2) you can also book hours directly in the Quick Notes.
https://kb.datto.com/hc/en-us/articles/360028852671-Autotask-PSA-Where-is-the-Client-Gratis-hours-generated-from-
Question. Where is the Client Gratis hours generated from? The Resource Utilization report includes a column for Client Gratis Hours. What is included in this value? Environment. Autotask PSA; Answer. Client Gratis Hours (CGH) Includes time listed as "Offset" (negative offsets only).CGH also includes time on client tickets or tasks with a role rate of …
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