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https://en.wikipedia.org/wiki/Least-cost_routing
In voice telecommunications, least-cost routing (LCR) is the process of selecting the path of outbound communications traffic based on cost.Within a telecoms carrier, an LCR team might periodically (monthly, weekly or even daily) choose between routes from several or even hundreds of carriers for destinations across the world.
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https://en.wikipedia.org/wiki/Communications_system
A communications system or communication system is a collection of individual telecommunications networks, transmission systems, relay stations, tributary stations, and terminal equipment usually capable of interconnection and interoperation to form an integrated whole. The components of a communications system serve a common purpose, are technically compatible, use common …
https://www.tpx.com/legal/rates-fees/
4 hours a day at $150 per ½ hour or $1,200 per day Feature Change (pre-installation) Charge ... Changes to ACD with TASKE or ACD without Reporting per request: $150.00 ... is a surcharge set annually by the California Department of General Services and collected by suppliers of intrastate telecommunications services to support California’s ...
http://dcag.com/images/Business_Continuity_Plan_Overview.pdf
Criticality and Recovery Time Option (RTO). If you have a RTO of 4 hours and the First Responders say that your site will be lost for 12 – 18 hours, then you should initiate recovery procedures right away. Recovery Strategies will be developed to respond to any of the Disaster Types listed above. These
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https://www.globalresponse.com/resource-center/the-call-center-glossary/
Automatic Call Distributor (ACD) ... The telecommunications technique that sends a customer call from its current destination to another phone location, which can be another agent, supervisor or a device. ... a program that requires 800 scheduled work hours a week and a 40-hour fulltime work week will require 20 full-time equivalent Brand ...
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https://www.ringcentral.com/call-transfers.html
Learn more about the different types of call transfers to improve call management in your contact center. Understand the difference between live receptionists and virtual agents, and discover how using call center software like RingCentral can help you handle incoming calls better, speed up call resolutions, and improve customer experience.
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