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https://www.emerald.com/insight/content/doi/10.1108/09513550110390819/full/html
Jun 01, 2001 · Alternative service delivery and public service transformation in South Africa. Abstract. The new South Africa came into being in 1994. The new government inherited the national public service and those of a variety of former provinces and homelands that had to be amalgamated to form a national unified public service.Author: Edward W. Russell, Dick G. Bvuma
https://www.researchgate.net/publication/235267870_Alternative_service_delivery_and_public_service_transformation_in_South_Africa
In the empirical part, the transformation of Finnish public service delivery is discussed in the light of outsourcing in local government and of inter-municipal collaboration.
https://www.paconsulting.com/insights/exploring-alternative-service-delivery-models/
Exploring alternative service delivery models Representatives of Department of Communities and Local Government, local government, legal, commercial and the third sector, attended an event, in London hosted by PA Consulting Group to discuss whether alternative service delivery models (ASD) can truly transform public services.
https://www.deepdyve.com/lp/emerald-publishing/alternative-service-delivery-and-public-service-transformation-in-D04yGA4LDz
Jun 01, 2001 · Alternative service delivery and public service transformation in South Africa The new government inherited the national public service and those of a variety of former provinces and homelands that had to be amalgamated to form a national unified public service.
http://www.lgidev.com/tl_files/lgid/ASDA.pdf
The most important characteristic of the alternative service delivery arrangements, that the. character of the service does not necessarily define the organizational form of service production. So public services can be produced by private organizations under various forms of alternative delivery schemes.
http://www.cabinet.gov.zm/wp-content/uploads/2018/01/Strategy-for-Public-Service-Transformation-Programme-March-20121-003-1.pdf
Public Service is able to attract and retain essential, technical, professional and managerial staff; pay arrangements support and re-enforce improved service delivery; and increases in pay levels are consistent with resource envelope. Under this sub component, a …
https://www.tbs-sct.gc.ca/pubs_pol/opepubs/tb_b4/asd-dmps01-eng.asp
Alternative Service Delivery entails the pursuit of new and appropriate organizational forms and arrangements, including partnerships with other levels of government and other sectors, in order to improve the delivery of programs and services.
https://www.slideshare.net/jobitonio/new-approaches-in-public-service-delivery-13445408
Jun 25, 2012 · Based on the broad concept of Governance, ALTERNATIVE SERVICE DELIVERY means the identification, development, and adoption by public department s and agencies of means of delivering public services other than traditional, hierarchical bureaucracy.
https://www.unodc.org/documents/treaties/UNCAC/COSP/session6/SpecialEvents/2015_11_05_ElchinHuseynliAzerbaijan.pdf
2015 United Nations Public Service Award • 1st place winner in the category of “Improving the Delivery of Public Services” • First time in this category among post‐ Sovietcountries • Applied by several hundred initiatives from alloverthe world • UNPSA – the most prestigious international recognition of excellenceinpublic service
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
customer at the heart of service design and service delivery. While the public sector does not choose its customers, the fact that it is required to service them and their diverse requirements is another factor driving the need for new service delivery models. To deliver on the customer promise, public sector organisations must build
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