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http://www.oecd.org/dac/accountable-effective-institutions/Governance%20Notebook%202.6%20Smoke.pdf
ACCOUNTABILITY AND SERVICE DELIVERY IN DECENTRALISING ENVIRONmENTS Perhaps the most neglected element of accountability in decentralised systems is horizontal accountability – between elected councils and local staff who execute local budgets. A …
https://www.idea.int/sites/default/files/publications/democratic-accountability-in-service-delivery-a-synthesis-of-case-studies.pdf
effective delivery of services for their daily lives, and the state will be perceived as more legitimate if it delivers services in line with people’s demands. 2.File Size: 160KB
https://www.cdacollaborative.org/cdaproject/central-africa-accountable-service-delivery-initiative/
The Central Africa Accountable Service Delivery Initiative, or CAASDI, was an innovative project developed to promote accountable criminal justice sector service delivery in …
https://www.slideshare.net/vahmed/accountability-and-service-delivery
Jan 13, 2017 · A study by the World Bank (2005) defines social accountability as a demand-side effort of good governance and explains how communities can best interact with local governments, service providers and the actors of the state for demanding better service delivery in, for example, education and health (Agarwal et al., 2009).
http://www.ug.undp.org/content/uganda/en/home/operations/projects/inclusiveeffectivegovernanceprogramme/strengthening-oversight-functions-for-accountable-service-delive.html
The Strengthening Oversight Functions for Accountable Service Delivery project works for the creation and strengthening of existing accountability mechanisms as a way of ensuring that public offices deliver services to the people, as per their mandate.
https://www.crownagents.com/project/zambia-accountable-governance-for-improved-service-delivery-agis/
Accountable Governance for Improved Service Delivery (AGIS) / Working towards greater accountability in the Government of the Republic of Zambia Crown Agents has been working with the Government of the Republic of Zambia to increase transparency and accountability in decision-making, particularly around the delivery of public services such as health and education.
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