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https://support.zendesk.com/hc/en-us/articles/360022184014-Creating-a-schedule-with-operating-hours
UPDATE: for anyone reading this, Zendesk Chat support told me that the chat offline form will only automatically pop up (replacing "the waiting to be served") for those customers that have initiated a chat request within operating hours but were still waiting to be served by agents after operating hours have ended, if …
https://support.zendesk.com/hc/en-us/articles/203662206-Setting-your-schedule-with-business-hours-and-holidays
Even if you do provide 24/7 support, you can enhance your workflow by setting up views, triggers, automations, and reports based on your business hours set in your schedule. Zendesk Support schedules do not apply to Chat operating hours.
https://support.zendesk.com/hc/en-us/articles/360022186254-Setting-up-operating-hours-for-Zendesk-Message
Any schedules you create in Zendesk Support will not transfer over to Zendesk Message. To configure operating hours. Select the Admin icon, then the channel you would like to set operating hours for. Select the profile. Click the Responders tab. Toggle the Offline Responder setting to enabled.
https://support.zendesk.com/hc/en-us/articles/360046388673-What-happens-when-the-operating-hours-end-and-I-still-have-an-active-chat-
May 29, 2020 · By default, when operating hours are set, agents cannot receive new messages from end-users outside of the scheduled work hours. If you have the offline form enabled, the form will instead be presented to customers. For more information, see the article, Creating a schedule with operating hours, and also the first updated comment on the article.
https://support.zendesk.com/hc/en-us/articles/229013927-What-is-the-difference-between-Support-business-hours-and-Chat-operating-hours-
Hi Zendesk team, Do we have a way to have a report with the Chat Operating Hours per week?This would help monitoring any gap on the chat channel availability. Also, I went to Settings > Account > Operating Hours, and the Operating Hours section is not available.
https://bookingcentral.zendesk.com/hc/en-us/articles/1260806110710-Setting-Operating-Hours
May 20, 2021 · Opening Hours. Your operating hours are the times that you are open for business each day. To set your hours, go to Settings - My Business - Hours. Set your Opening and Closing Hours on this page. By default, they hours are set to 9:00 AM to 6:00 PM, but you can easily adjust by selecting the clock symbol next to …
https://mrd.zendesk.com/hc/en-us/articles/360000200067-What-are-your-operating-hours-
Feb 09, 2018 · Follow. We currently operate: Monday - Friday: 7am - 10pm. Saturday: 9am - 10pm. Sunday & Public Holidays: 10am - 10pm. Was this article helpful? 153 out of 172 found this helpful.
https://gethomesome.zendesk.com/hc/en-us/articles/4407427644564-Updating-Store-Hours
Updating Store Hours Justin September 23, 2021 18:35; Updated; In order to update your store's first login to your store’s admin account and navigate to the ‘manager dashboard'. ... Now scroll down to ‘Operating Hours’ ... Powered by Zendesk ...
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https://inspiringvacations.zendesk.com/hc/en-us/articles/900005914146-Operating-Hours
Operating Hours: Monday to Friday, 9am-8pm AEST Saturday 9am -5pm Sunday 10am-4pm AEST Email - [email protected] Call - AU: 1300 88 66 88 NZ: 0800 475 025 Visit - www.inspiringva...
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