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https://www.reference.com/business-finance/role-service-delivery-manager-9a8ee4449b22dda0
The main role of a service delivery manager is to manage or refine service delivery processes to a company's clients or customers. The importance of having a service delivery manager is to make sure all customers and clients receive the same services and treatments across the board.
https://wiki.en.it-processmaps.com/index.php/Service_Delivery
Service Level Management Process Objective: Service Level Management has the tasks of maintaining the IT Organization's Service Catalogue and reaching binding agreements for internal and external Service Performances. At the interface with the client, Service Level Agreements are agreed.
https://arstechnica.com/civis/viewtopic.php?t=34608
Jun 17, 2011 · I used to be an IT Service Delivery Manager. In my case, I was in charge of a 24x7 IT team reporting to me (consisting of sysads and analysts) providing support for client systems. Day-to-Day ...
https://www.quora.com/Whats-the-difference-between-a-delivery-manager-and-a-project-manager
Mar 02, 2017 · Unlike Project Manager, Delivery Manager is a loosely coined job title varies a lot in different companies. Several answers here already shared various scenarios where a large project may have multiple project managers for respective areas, and a ...
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
Service Catalogue Manager. The Service Catalogue Manager is responsible for maintaining the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date. Service Design Manager. The Service Design Manager is responsible for producing quality, secure and resilient designs for new or improved services.
https://en.wikipedia.org/wiki/Managed_services
Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
https://work.chron.com/job-description-service-delivery-manager-24247.html
A service delivery manager has a role key in customer relationship management and team leadership. Some duties include utilizing team members to get service issues fixed, communicating with clients about contract issues and leading quality improvement initiatives for services.
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM+Service+Delivery+Manager
Welcome to the IBM Service Delivery Manager wiki, where you can read and contribute best practices and scenarios about the IBM Service Delivery Manager product. In order to contribute to this wiki, you must be signed in with your developerWorks ID. The information below will help you perform some basic wiki …
https://it.toolbox.com/blogs/deliverydr/what-is-delivery-management-070606
Delivery Management is a much broader scale of project management. It is the organization, administration, and supervision of the people, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve what a client expects to receive.
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