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https://www.gov.za/documents/transforming-public-service-delivery-white-paper-batho-pele-white-paper
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http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transform.pdf
WHITE PAPER ON TRANSFORMING PUBLIC SERVICE DELIVERY Department of Public Service and Administration 18 September 1997 CONTENTS FOREWORD ABBREVIATIONS 1. INTRODUCTION 1.1 Purpose 1.2 Background The people must come first: the 'customer' concept 2. SCOPE OF THIS WHITE PAPER 3. THE SERVICE DELIVERY PRINCIPLES OF BATHO PELE 4.
http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/transpubservice.pdf
five years. Improved service delivery is a matter of extreme urgency for South Africa, and there is no choice but to tackle both internal management and service delivery reform simultaneously. 1.1.12 This White Paper on Transforming Public Service Delivery, therefore, urgently seeks to introduce a fresh approach to service delivery: an approach
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/whitepaper/vmware-cloudops-servicedeliverymodels-white-paper.pdf
VMWARE WHITE PAPER / 6 loud perations A ew Model for ervice elivery Rethinking the Service Delivery Model All the companies in the research study developed a new IT service delivery model that redefined several basic IT roles and the division of work between IT and the business units. Although the specific organization structure
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https://www.gsb.stanford.edu/sites/gsb/files/publication-pdf/vcii-publication-technological-disruption-innovation-last-mile-delivery.pdf
technological disruption and innovation in last-mile delivery stanford value chain innovation initiative in collaboration with united states postal service office of inspector general gsb.stanford.edu/r/vcii white paper june 2016
https://searchworks.stanford.edu/view/4445155
White paper on transforming public service delivery Transforming public service delivery Series Government gazette = Staatskoerant ; v. 388, no. 18340 Note "18 September 1997." "1 October 1997"--Cover (general notice).
https://www.cdm.org.za/municipal-documents/legislation/53-white-paper-on-transforming-public-service-delivery-batho-pele-white-paper-of-1997
Jun 26, 2014 · White Paper on Transforming Public Service Delivery (Batho Pele White Paper of 1997)
http://www.cogta.gov.za/cgta_2016/wp-content/uploads/2016/06/whitepaper_on_Local-Gov_1998.pdf
The White Paper on Local Government 9 March 1998 The White Paper is dedicated to the memory of Tshepiso Mashinini (1966-1998), chairperson of the White Paper Working Committee, and all the other women and men who contributed to the building of a democratic system of …
https://journals.co.za/content/jpad/49/4/EJC167104
It examines the extent to which public policies on public service transformation, like the White Paper on the Transformation of the Public Service, 1995, (Notice 1227 of 1995) and the White Paper on Transforming Public Service Delivery, 1997, (Notice 1459 of 1997) have influenced service delivery within the public service since their inception.Author: B. Maluka, A.J. Diale, K.B. Moeti
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