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Which of the following elements is included in the service delivery system design? Facility Location and Layout. Linda is the owner of Souvenirstop, a chain of souvenir shops. One of the shops is located at City Centre Mall. Though the shop is popular, she does not get many tourists in the City Centre Mall branch. She is considering opening ...
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19. Which of the following elements is included in the service-delivery system design? (A) Prototype testing (B) Service guarantees and recovery (C) Company mission (D) Facility location and layout Answer : (D) 20. A quality characteristic has a specification (in cm) of 0.40 ± 0.03.
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