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https://www.igi-global.com/dictionary/managing-collaboration-risks-business-process/26598
Definition of Service Delivery Process: the set of activities that take place to perform a service. Performance involves the coordinated actions of both the provider and user (customer) of the service.
https://www.reference.com/business-finance/service-delivery-b40d5bbd6275c5da
Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result. Good service delivery provides clients with an increase in value.
https://its.ucsc.edu/itsm/servicedef.html
Service definition is foundational to service management. Clearly defined services enable customers to understand service offerings, including what each service does and does not include, eligibility, service limitations, cost, how to request services, and how to get help.
http://www.yourarticlelibrary.com/company/service-management/the-service-process-meaning-and-classification-with-diagram/34130
The Service Process: Meaning and Classification! Meaning: Customers of service organization obtain benefits and satisfactions from the services themselves and from how those services are delivered. The way in which service systems operate is crucial.
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
A 7 Step Process To Deliver Exceptional Service to the Business CIOs can utilize a seven- step process that is logical and deliverables-driven to improve the delivery of services to the business.
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