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https://www.emerald.com/insight/content/doi/10.1108/01443571111111946/full/html
The service delivery systems comprise processes that sell electricity contracts and processes that bill against those contracts., – First, the findings indicate what design characteristics are contingent upon the degree of customisation of the service concept.Author: F. Ponsignon, P.A. Smart, R.S. Maull
https://pdfs.semanticscholar.org/dbd5/db4406692b24af32e30fa61f41708b282c52.pdf
Service delivery system design The design of the service delivery system addresses the question of “how” the service concept is delivered to target customers (Ta x and Stuart, 1997). A large number of issues need to be considered to design a service delivery system. Heskett (1987) suggests
https://ore.exeter.ac.uk/repository/handle/10871/15894
The service delivery systems comprise processes that sell electricity contracts and processes that bill against those contracts. Findings: First, the findings indicate what design characteristics are contingent upon the degree of customisation of the service concept.Author: F. Ponsignon, P.A. Smart, R.S. Maull
https://www.slideshare.net/graceliterato/service-delivery-system-design
Nov 04, 2016 · Service Delivery Design System and Service Encounter Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. If you continue browsing the site, you agree to the use of cookies on this website.
https://www.researchgate.net/publication/235305303_Service_delivery_system_design_Characteristics_and_contingencies
The service delivery systems comprise processes that sell electricity contracts and processes that bill against those contracts. Findings – First, the findings indicate what design characteristics are contingent upon the degree of customisation of the service concept.
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