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https://work.chron.com/job-description-service-delivery-manager-24247.html
A service delivery manager has a role key in customer relationship management and team leadership. Some duties include utilizing team members to get service issues fixed, communicating with clients about contract issues and leading quality improvement initiatives for services.
https://onfleet.com/blog/what-is-delivery-management/
Jan 29, 2020 · Delivery management is the function of applying processes to ensure goods are effectively and efficiently transferred from one location to the next. Product Features
https://www.itiltraining.com/blog/2019/03/25/service-delivery-explained/
ITIL service delivery is essentially IT delivering a service to the customer. When performed well, it brings IT under the umbrella of the business as a whole. When IT “delivers” a service, they are adding value to the business. An effective business strategy needs to incorporate IT as a service centre to maximize corporate profits.
https://www.reference.com/business-finance/role-service-delivery-manager-9a8ee4449b22dda0
As a member of management, the service delivery manager is part of the senior level consulting staff. He must be able to manage several teams and is responsible for high complexity and ambiguity. Another role of the service delivery manager is to maintain efficiency and costs in the service department.
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