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https://www.igi-global.com/dictionary/managing-collaboration-risks-business-process/26598
Definition of Service Delivery Process: the set of activities that take place to perform a service. Performance involves the coordinated actions of both the provider and user (customer) of the service.
https://www.cio.com/article/2462369/7-steps-to-excellent-service-delivery.html
A 7 Step Process To Deliver Exceptional Service to the Business CIOs can utilize a seven- step process that is logical and deliverables-driven to improve the delivery of services to the business.
https://eqbsystems.com/create-service-delivery-process/
The Service Delivery Process can also be formatted as a diagram, flowchart, or word document. Setup Steps Document the current state (“as-is”) Service Delivery Process.
https://qualitysystems.com/support/qst/zero%20to%209001/7-managing-production-or-service-delivery-processes
Managing Production or Service Delivery Processes It’s time to consider the processes involved in delivery of your product or service.
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