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https://help.ocado.com/hc/en-us/articles/360030660032-What-happens-if-my-delivery-is-late-
What happens if my delivery is late? If we know about the delay early enough then we’ll send you a text to let you know. Plus, your driver will keep you informed when they can – …
https://www.ocado.com/webshop/scontent/purchasetermsandconditions
4.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date.
https://www.mumsnet.com/Talk/am_i_being_unreasonable/1618731-Grocery-delivery-how-late-before-complaining
I have a few minutes before my grocery delivery is going to be late. I have somewhere to be which means if they are late I will be late as I still need to put shopping away before I leave. (Luckily dp is here so not a problem today though he was coming too but if her was'nt then it woukd be a problem).
https://www.mumsnet.com/Talk/am_i_being_unreasonable/1460512-To-have-expected-Ocado-to-offer-some-compensation
Several orders have been late in the last few weeks, and as you can't get delivery refunded on-line, it's meant 20+ minutes in the queue on the phone. And it's not traffic that's the cause, it's trouble at the warehouse. Ocado used to be quite generous with goodwill …
https://help.ocado.com/hc/en-us/articles/360017556472-Can-I-book-a-delivery-before-I-ve-placed-an-order-
Yes, you can. We actually recommend booking a slot before you start shopping – that way you'll see what's in stock and available for your delivery. When you initially book a slot, it's reserved for you while you complete your order. That reserved delivery slot expires after …
https://help.ocado.com/hc/en-us/articles/360017843411-How-do-I-book-a-delivery-
If you do not have a delivery booked, we have very limited availability over the next few days. This is constantly under review and we are releasing slots as soon as they become available. Once you are on the site, we politely request that you make all changes and complete your order in one session.
https://help.ocado.com/hc/en-us/articles/360017556412-What-happens-if-I-miss-a-delivery-
What happens if I miss a delivery? If you're not at home when your delivery arrives, your driver will try to reach you by phone. If they fail to get hold of you, they'll leave a card letting you know what time they arrived, and asking you to contact us on 0345 656 1234 or the number provided on the card.
https://help.ocado.com/hc/en-us
What happens if my delivery is late? Do you deliver internationally? Where is my delivery? What happens if I miss a delivery? Can I book a delivery before I've placed an order? See all 11 articles Charges Do you price match? What is the minimum spend? When will you charge me for my shopping? How much does delivery cost?
https://www.ocado.com/webshop/scontent/customerServicesFAQ
What happens if I miss a delivery? ... Then, as you check out, simply add your Fetch order to your existing Ocado delivery when prompted. Is there a minimum spend on Fetch? It depends – there’s no minimum spend on Fetch items if they’re added to an existing Ocado delivery, but if you place an independent Fetch order then there’s a ...
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