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http://www.dhs.state.or.us/modernization/service-delivery-model-workgroup.html
The workgroup created four categories of service delivery areas along with a list of benefits, challenges and action steps for each area. The four categories are: 1) Ways to Access Services & Self Service The ability for our customers to access benefit information at any location, through any medium, at all hours of the day.
https://en.wikipedia.org/wiki/Service_delivery_framework
A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
https://www.caresearch.com.au/Caresearch/ClinicalPractice/ServiceIssues/ModelsofServiceDelivery/tabid/237/Default.aspx
A model of service delivery in this context is about the framework for the delivery of care, referred to as a ‘model of care’ in the literature. A model of care broadly defines the way health services …
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