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https://www.wsj.com/articles/ups-struggles-to-keep-up-with-surge-in-web-orders-1449796191
UPS Struggles to Keep Up With Surge in Web Orders On-time delivery rates are strained as more shoppers buy online
https://www.wsj.com/articles/upss-20-billion-problem-operations-stuck-in-the-20th-century-1529072397
Jun 15, 2018 · UPS’s $20 Billion Problem: Operations Stuck in the 20th Century As the package giant tries to satisfy America’s 21st-century shopping-and-shipping mania, it is striving to bring its delivery ...Reviews: 163
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