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https://www.ebay.com/help/selling/posting-items/labels-packaging-tips/buying-printing-postage-labels?id=4157
Here's how to void a shipping label you printed on eBay: Go to Manage shipping labels - opens in new window or tab. Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void. Choose your reason for voiding the label. If you want to, you can add a message for the buyer. Select Void shipping label.
https://community.ebay.com/t5/Commonly-Asked-Questions/How-do-I-void-a-shipping-label/ta-p/28201742
Go to Manage shipping labels. Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void. Choose your reason for voiding the label. If you want to, you can add a message for the buyer. Select Void shipping label. Depending on the shipping courier, the processing time for your void requests to complete can vary.
https://community.ebay.com/t5/Archive-Clothing-Shoes/New-time-limit-to-void-a-shipping-label/td-p/2763965
Select your reason for voiding the label. If you want to send a message to the buyer, enter it in the text box. Click the "Void shipping label" button. You can only void labels up to 48 hours after you first created and printed the label. =====
https://community.ebay.com/t5/Selling-Q-A/Void-shipping-label-never-got-my-money-back/qaq-p/18913355
The only way to receive your refund is by calling eBay and having a rep transfer you to to their shipping department before voiding your label on the website. These reps can reverse the transaction and refund your money. USPS will never refund you for voided labels.
https://www.paypal-community.com/t5/About-Protections/Void-a-Canada-Post-Shipping-label-after-48-hours/td-p/535336
If you're past the 48 hour timeframe, you may be able to request a one time courtesy refund by contacting customer service. If you've already received a payment from the buyer, make sure you refund that to them as well to avoid any potential claims or disputes.
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