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https://www.lowyat.net/2021/260016/unifi-24-hours-service-restoration-guarantee/
November 30, 2021. TM has implemented a new policy whereby Internet disruptions on the unifi service will be solved within 24 hours. Applicable for both unifi Home and Biz customers, the new policy is already in place starting from today onwards. The 24-hour service restoration guarantee covers both physical access (fibre network) as well as the TM-supplied Customer Premises Equipment …
https://www.malaysianwireless.com/2021/12/unifi-24-hours-service-restoration-guarantee-broadband/
Telekom Malaysia’s fibre broadband service, unifi, announced a 24-hours service restoration guarantee for customers on selected broadband plans. The 24-hour service restoration guarantee is among five new customer-focused initiatives under its “unificares campaign to enhance its broadband experience by reducing downtime to the absolute minimum”. According to unifi, if it is not …
https://www.thestar.com.my/tech/tech-news/2021/11/30/unifi-promises-service-restoration-in-24-hours-or-rm50-billing-rebate-to-customers
The 24-hour service restoration guarantee starts today (Nov 30), but compensation eligibility is only for Unifi broadband customers subscribing to plans with speeds of 100Mbps and above.
https://pokde.net/system/service/telco-isp/tm-unifi-24-hours-service-restoration
Telekom Malaysia (TM) has added a new policy where Unifi internet service disruptions must be resolved within 24 hours. This goes for both the Home and Biz service plans, and the new policy is in effect from today onwards. To be precise, the 24 hour guarantee will only apply to internet service downtime and failure, not performance issues.
https://technave.com/gadget/TM-to-provide-unifi-24-hours-service-restoration-guarantee-or-get-an-RM50-rebate-but-there-s-a-catch-and-more-27616.html
Muzaffar Ismail - Nov 30, 2021. TM has announced 5 new customer care initiatives revolving around the promise of 24 Hours Service Restoration Guarantee or get an RM50 rebate if this is not achieved (but just for unifi customers above 100Mbps for now). The other 4 customer care initiatives include EasyFix Self-Service, Proactive Service Alerts, Service Tracker and access to unifi Elite Experts …
https://soyacincau.com/2021/11/30/tm-unifi-service-guarantee-users-rebate-if-service-not-restored-in-24-hours/
One of the key highlights is their Unifi Service Guarantee where customers can get a rebate if a service disruption is not solved in 24 hours. Unifi 24 hours service restoration guarantee Described as an industry-first, TM has made the bold move by offering a service restoration guarantee by promising to restore your Unifi connectivity within 24 hours from the time of service ticket activation.
https://unifi.com.my/support/contact-us
Product & services, order management & billing enquiries8.00am to 5.30pm (Daily) Directory Assistance 103. 8.00am to 5.30pm (Monday to Friday) Closed during National Public Holiday. *Note: Call charges from mobile are subject to respective service provider terms and conditions. Send us your feedback.
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