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https://community.ebay.com/t5/Archive-Shipping-Returns/Customer-received-notice-from-USPS-that-postage-is-due/td-p/17558915
Sounds like your 6x9 inch envelope is a First Class Letter but you put First Class Parcel postage on it. Since Letter rate does not qualify for delivery confirmation/tracking, your Letter was upgraded to Priority and the buyer received it postage due.
https://www.usps.com/business/verify-postage.htm
This allows USPS to rely less on the slower, manual postage-due verification process. In the manual process, mail with a postage discrepancy is either returned to the sender for correction or delivered to its destination, in which case the recipient must pay the postage due.
https://bizfluent.com/how-8571182-do-pay-postage-due.html
Oct 20, 2018 · If you get a notice in your mailbox that you have received mail which needs extra postage, you can still get your mail by simply paying the outstanding fee at your local post office. You are under no obligation to pay the postage due and in that case, the mail is returned to the sender.
https://store.usps.com/redelivery/
If we missed you when we tried to deliver your mail, you can schedule redelivery online using the peach-colored slip left by your carrier to look up your items and reschedule delivery. For same day redelivery, make sure your request is submitted by 2AM CST Monday - Saturday. Redelivery may not be available in your ZIP Code™.
https://about.usps.com/newsroom/service-alerts/
Service disruptions. Residential customers and small businesses can find out if mail is being delivered, or if their Post Offices are open. Business mailers get more detailed information about USPS mail processing facilities, and the operating status of delivery units, …
https://informeddelivery.usps.com/box/pages/intro/start.action
Informed Delivery ® by USPS ® Digitally preview your mail and manage your packages scheduled to arrive soon! Informed Delivery allows you to view greyscale images of the exterior, address side of letter-sized mailpieces and track packages in one convenient location.*
https://faq.usps.com/s/article/Redelivery-The-Basics
The "Final Notice" can be found on the front of Forms 3849 and 3849G; under the "About the missed delivery" section). However, keep in mind that: The scheduling must be done with advance notice and NOT on the date the item will be returned to the sender. Unless otherwise noted, the return date is in c alendar days, not Postal Business days.
https://about.usps.com/postal-bulletin/2011/pb22312/html/updt_009.htm
Handbook F-101 Revision: Processing Postage Due and the Additional Service Fee Handling. Effective June 2, 2011, Handbook F-101, Field Accounting Procedures, is revised to require all POS ONE, IRT, and eMOVES offices to record postage due (including over-the-counter pickup) on the revised PS Form 3584, Postage Due Log, and account for the amount collected in AIC 114.
https://pe.usps.com/Archive/HTML/DMMArchive20030810/P011.htm
Aug 10, 2003 · 3.0 Collection of Postage Due 3.1Collected on Delivery. Customers must pay in cash for postage-due mail before the mail is delivered. If postage-due collections equal about $10 or more every 60 days, payment may be made by advance deposit of money in a postage due account. Postage on quantity mailings found in private mailboxes is subject to 1 ...
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