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https://www.businessinsider.com/ups-christmas-delivery-issues-2013-12
2013-12-25T23:36:00Z ... A high volume of holiday packages overwhelmed shipping and logistics company UPS, ... "While others take vacation and time off in December…
https://www.forbes.com/sites/davidshaywitz/2013/12/25/ups-logistics-and-communications-fail-offers-holiday-lesson-in-how-not-to-run-a-business/
Dec 25, 2013 · Perhaps UPS has given us a gift of sorts this holiday season – an object lesson in the perils of overpromising and underdelivering. ... Dec 25, 2013, 10:39am EST. ...Author: David Shaywitz
https://www.forbes.com/sites/robertbowman/2013/12/31/did-ups-and-fedex-get-a-bum-rap-for-holiday-delays/
Dec 31, 2013 · The delivery delays that plagued UPS and FedEx during the 2013 Christmas shopping season were largely the result of factors beyond the carriers' control, according to …
https://www.washingtonpost.com/business/economy/amazon-ups-offer-refunds-for-christmas-delivery-problems/2013/12/26/c9570254-6e44-11e3-a523-fe73f0ff6b8d_story.html
A day after UPS and FedEx were hit by delivery problems that delayed Christmas presents for some, Amazon said it would refund customers. ... December 26, 2013. Amazon.com and United Parcel Service ...
https://www.cbsnews.com/news/is-holiday-trouble-looming-for-ups-deliveries/
Dec 11, 2015 · In 2013, both UPS and FedEx scrambled to delivery holiday packages on time, leaving some gift-givers with empty hands on Christmas morning. At that time, the companies blamed bad winter weather and a surge in last-minute online shopping, and they pledged to improve their service.
https://www.ups.com/us/en/service-alerts.page
Suspension of Service Guarantee. Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
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