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https://www.cisco.com/c/dam/en/us/solutions/service-provider/oss-network-management-service-providers/C97-603590-00_TMF_Nice_Overview.pdf
Service providers must accelerate delivery of new services and are challenged with offerings spanning multiple technology domains: application, security, IP NGN (Layer 3 and Layer 2 VPN), and mobility.
https://cee.bakotech.com/vendor/netscout/
NetScout - is the market leader in Unified Service Delivery Management solutions focused on assuring service delivery for the world’s most demanding and complex service delivery environments.
https://www.cisco.com/web/CN/solutions/industry/industry_sol/sp/sdc/pdf/unified_service_delivery_brochure.pdf
Cisco® Unified Service Delivery helps service providers enhance, optimize, and assure delivery of services across their entire service portfolio. This solution provides both a mechanism to improve the quality and efficiency of traditional services, and helps create the foundation for providers to deliver cloud-based services.
https://www.netscout.com/news/press-release/unified-service-delivery-interop-2012
Its focus on Unified Service Delivery Management uniquely positions NetScout to comment on the challenges IT organizations are facing and the need to maintain a consistent, high quality user experience, regardless of where, when and how end-users consume the services and applications needed to do business.
https://www.servicenow.com/solutions/employee-experience.html
HR Service Delivery Eliminate frustration and improve employee engagement with efficient, intelligent services. IT Service Management (ITSM) Consolidate legacy systems to elevate the employee experience, increase productivity, and achieve new insights.
https://www.slideshare.net/dmessineo/itil-v3-and-the-unified-service-model
Oct 08, 2015 · Unified Service Model Definition Assets & Resources Service Impact Identity Service Portfolio INFRASTRUCTURE OPTIMIZATION BUSINESS SERVICE MANAGEMENT SECURITYMANAGEMENT ITGOVERNANCE UNIFIED SERVICE MODEL GOVERN MANAGE SECURE The Unified Service Model is the centerpiece of CA’s architecture for delivering EITM, and is an information model that provides a complete 360° view into IT services delivered …
https://docs.microsoft.com/en-us/dynamics365/unified-service-desk/admin/overview-unified-service-desk
Unified Service Desk, which is built using the User Interface Integration (UII) framework, is designed as a series of adapters and modules that facilitate management of UI elements (such as pages and dialogs), automatic loading of related records, agent scripting, a configurable toolbar, and so on.
https://en.wikipedia.org/wiki/VOSS_Solutions
VOSS Solutions (or VisionOSS) is a British-founded multinational unified communications and collaboration corporation, headquartered in Richardson, Texas, that provides service delivery and management software.
https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · ITIL service delivery occurs when an organization performs an IT service for a customer that meets two criteria: First, it should produce an outcome that the customer values. Secondly, the customer shouldn’t have to manage the outcome’s costs and risks. Services are designed, deployed, delivered, improved,...
https://www.capgemini.com/service/technology-operations/infrastructure-services/service-management/
IT service management is about implementation, management, and delivery of managed IT services to meet the needs of an organization. ITSM ensures that the right combination of people, processes, and technology are in place to provide business services.
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