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https://success.guideline.com/helpcenter/s/article/Support-contact-information-and-operating-hours
Hours of Operation: Monday - Friday, 6 am - 4 pm PST. Please note that Guideline hours of operation follow stock market holidays. Participant Support. Our customer success team is happy to provide support to participants of 401(k) plans via email by submitting a ticket through this form or by phone at (888) 344-5188. Plan Administrator Support
https://techbeacon.com/app-dev-testing/5-secrets-managing-technical-teams
Through trial and error, reading, and long discussions with technical people, I've cobbled together the following five secrets to successfully managing technical teams: 1. Reward problem-solving. Technical people love to solve problems and build stuff. Trying to figure out what incentives can foster this fundamental characteristic can be tough.
https://blog.happyfox.com/support-performance-metrics/
http://blog.thefirehoseproject.com/posts/7-key-skills-youll-develop-working-in-a-technical-team/
Skill 3: Implement Test-Driven Development for Future Success. Having a robust test suite is more important when working on a team rather than if you’re a cowboy coder or coding all by yourself. This is because projects can amass a lot of code, think 10,000 lines …
https://theoperationsblog.com/2012/02/managing-technical-support-staff/
Once you understand these issues, you should be able to articulate with them a definition of individual and team success. You can then lead your team toward a successful outcome. In my experience, technical people can generally be segmented into two groups—creative and production. Here are some tips for managing these two types of people.
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