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https://www2.deloitte.com/us/en/pages/public-sector/articles/federal-government-shared-services-delivery-model.html
Federal government agencies can overcome the traditional hurdles associated with shared services by pivoting to a more responsive and agile service delivery model for sourcing mission support services.
https://www2.deloitte.com/content/dam/Deloitte/au/Documents/Economics/deloitte-au-economics-digital-government-transformation-230715.pdf
government transaction services are “services involving an exchange of money, goods, services, permissions, licences or information between the government and a service user, resulting in a change to a government system”. Examples include completing …
https://www.bcg.com/industries/public-sector/mastering-transformation-in-the-public-sector.aspx
Apr 27, 2018 · For public sector organizations to have a successful transformation journey they must climb three distinct “peaks”: vision, design, and delivery. Government officials and top civil servants need to invest sufficient time and energy in all three phases.
https://www.ey.com/en_gl/government-public-sector/how-does-digital-government-become-better-government
The lack of evidence-based investment by the government and poor use of data meant that service delivery for child protection was often ineffective and reactive. In response, the state’s Department of Family and Community Services (FACS) is implementing major reforms to strengthen the system.
http://scholar.ufs.ac.za:8080/xmlui/bitstream/handle/11660/5461/RankwanaEM.pdf?sequence=1&isAllowed=y
THE INFLUENCE OF THE TRANSFORMATION OF LOCAL GOVERNMENT ON SERVICE DELIVERY IN CATEGORY B ... new local government system. A Demarcation Board was established to ... service delivery were submitted in the final chapter of the thesis. KEY TERMS . Local government …
https://repository.up.ac.za/bitstream/handle/2263/30097/05chapter5.pdf
The process of transformation and restructuring of local government 5.1 Introduction For most of South Africa’s history the final control and management of local authori-ties has fallen under higher government institutions. Apart from this lack of proper autonomy, local governments were also racially divided between white local authori-
https://www.gov.uk/government/publications/7-lenses-of-transformation/the-7-lenses-of-transformation
Within an ambiguous and changing environment such as the delivery of government services, successful transformation requires effective collaboration across multiple different groups, for example...
https://en.wikipedia.org/wiki/Government_Transformation_Programme_(Malaysia)
Government Transformation Programme (GTP) logo The Government Transformation Programme (GTP) is an effort by Malaysia's Government to address seven key areas concerning the people of the country. The programme was unveiled on 28 January 2010 by the Malaysian Prime Minister Najib Tun Razak . and is expected to contribute in making the country a developed and high-income nation as per its …
http://www.dpsa.gov.za/dpsa2g/documents/acts®ulations/frameworks/white-papers/wpstoc.pdf
The Government regards transformation as a dynamic, focused and relatively short-term process , designed to fundamentally reshape the public service for its …
https://www.gov.mb.ca/health/hst/program.html
The transformation blueprint (the `what') is a description of the health system's destination i.e. the "target state" of the health system when the transformation is well advanced. The completed blueprint will guide the transformation journey by providing a clear outline of …
https://www.servicefutures.com/four-key-elements-service-delivery-system
The four key elements for successful service delivery system are service culture, service quality, employee engagement and customer experience. Delivering excellent service. Running a successful service company should be synonymous with delivering excelling service. If not, then why consider running a service business at all?
https://cabinet.gov.jm/themes/hrm-transformation-2/
The government is aiming to maximise its human capital by, among other things, putting in place systems that facilitate strategic decision making in relation to the …
https://www.mckinsey.com/industries/retail/our-insights/the-how-of-transformation
The performance infrastructure consists of the people, process, and tools that work in concert to ensure superior execution and value delivery. It serves as the central nervous system for a transformation effort and plays a vital role in the effort’s success (see sidebar, “One company’s transformation”).
https://www.canada.ca/en/government/publicservice/modernizing.html
Enabling the innovative use of Transfer Payments. Expanding the existing transfer payment toolkit to enable innovative program delivery by departments and agencies. Experimentation Works. Supporting public servants in exploring, testing and comparing the impacts of their work in order to inform better decision-making.
https://www.cdc.gov/publichealthgateway/program/transformation/docs/trends-in-caredelivery-summary.pdf
The healthcare delivery and financing system is in the midst of transformation as it shifts from an episodic, fee-for-service model to an integrated, value-based healthcare service delivery and financing model. Health care and public health are faced with a unique window of opportunity to work together to
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