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https://www.vng-international.nl/wp-content/uploads/2015/06/Service_Delivery_challenge_local_goverments.pdf
A (local) government that is more responsive to citizens and businesses is essential in improving the capacity of local governments. This demands a customer orientation and the realization that the service delivery often leaves much to be desired.
https://www.clgf.org.uk/resource-centre/knowledge-hub/topic-local-government-service-delivery/
Local government service delivery Equitable and efficient service delivery is at the heart of local government’s mandate. The resources in this section focus on the management and delivery of key strategic, corporate and technical services, ranging from those for which local government has direct responsibility, to shared service provision, and services for which local government is a partner.
https://repository.up.ac.za/bitstream/handle/2263/30097/16chapter16.pdf?sequence=17
government is to develop a service delivery capacity in order to meet the basic needs of all. South African communities. The provision of basic services enhances the quality of life of. all citizens, and it increases many new economic opportunities and productive initiatives.
http://ir.msu.ac.zw:8080/xmlui/bitstream/handle/11408/3014/final%20draft%203.pdf?sequence=1&isAllowed=y
improving service delivery regardless the effort that has been made in direct service delivery. 2. To explain the role played by different stakeholders in service delivery. 3. To examine how local service delivery can be improved. 4. To assess public perception on performance of BCC. 1.5 RESEARCH QUESTIONS 1. What is local service delivery? 2.
http://www.austlii.edu.au/au/journals/ComJlLocGov/2010/28.pdf
SHARMA: Role of local government for effective service delivery CJLG November 2010 140 Capacity development requires strengthening of human resource development and management in local government. The local authorities need enhanced decentralization in human resource management, and human resource departments in the councils need to be
https://www.researchgate.net/publication/320377280_The_State_of_Local_Government_and_Service_Delivery_in_Nigeria_Challenges_and_Prospects
The constitution assigns service delivery responsibilities to the three tiers of. government with the states and local governments playing the most significant role in. the delivery of basic services such as education, health, housing, water, and waste. disposal services.Author: Aderonke Majekodunmi
https://repository.up.ac.za/bitstream/handle/2263/25724/03chapter3.pdf?sequence=4
Local government serves a two-fold purpose. The first purpose is the administrative purpose of supplying goods and services; the other purpose is to represent and involve citizens in determining specific local public needs and
http://uir.unisa.ac.za/bitstream/handle/10500/19213/thesis_Helao_t.pdf?sequence=1&isAllowed=y
5.2.3 Service delivery at local authority councils levels in the Oshana Region 233 . 5.2.4. Councillors’ views on governance and service delivery challenges faced by regional and local government institutions in the Oshana Region 236 . 5.2.5Governance structures and practices and service delivery …
https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
enhanced service delivery from the private sector, citizens/businesses view the public sector as another provider of ‘services’ – services for which they pay taxes. To address this, the public sector must find ways of improving the efficiency and effectiveness of its service delivery…
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