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https://www.cfr.org/blog/south-africa-what-does-service-delivery-really-mean
May 15, 2014 · “Service delivery” is a common phrase in South Africa used to describe the distribution of basic resources citizens depend on like water, electricity, sanitation infrastructure, land, and housing.
http://www.statssa.gov.za/?p=9701
Mar 30, 2017 · The state of basic service delivery in South Africa: In-depth analysis of the Community Survey 2016 data Tremendous progress has been made …
https://repository.up.ac.za/handle/2263/3916
The Batho Pele White Paper states that the South African Public Service will be judged by one criterion: its effectiveness in delivering services that meet the basic needs of all South African citizens, and the aim of this study was to evaluate the implementation of the principles of the Batho Pele White Paper, as a definitive government ...Author: Mareli Crous
http://recom.wider.unu.edu/article/decentralization-south-africa-role-politics
In the WIDER Working Paper ‘Vertical Decentralization and Urban Service Delivery in South Africa: Does Politics Matter?’ Robert Cameron looks at the ways in which politics affects decentralization and service delivery in South Africa. To do this he looks at Cape Town, which is controlled by the opposition Democratic Alliance (DA), and Johannesburg, which is controlled by the ruling African ...
https://www.polity.org.za/article/the-reasons-behind-service-delivery-protests-in-south-africa-2009-08-05
Over the past few weeks South Africa experienced a wave of protest action across most provinces. According to ANC spokesperson Jesse Duarte there have been protests in ‘only' 14 of the 283 municipalities, but other sources put the figure at more than twenty. The strike this week by municipal workers raises fears that dissatisfaction with municipal service delivery may further increase and ...
https://repository.up.ac.za/bitstream/handle/2263/3916/Crous_Service(2004).pdf?sequence=1&isAllowed=y
tion to make towards improved service delivery in the South African public service. It is after all, bearing in mind the definition that public administration is the type of adminis-tration that is involved in the conduct of communal or public affairs by the various gov-
https://www.researchgate.net/publication/253240244_Strategies_to_improve_service_delivery_in_local_authorities
This study sought to identify the causes of poor service delivery and the strategies to improve service delivery in local authorities using the case of Kajiado Local Authority.
https://pdfs.semanticscholar.org/75ce/b7601c46ca1429ddd0cce687eabae724708a.pdf
(School of Government, University of the Western Cape, Bellville 7535, South Africa) Abstract: Fifteen years after South Africa’s first democratic elections in 1994, a significant percentage of the population is yet to access basic services and infrastructure because of government’s slow pace of service delivery.
https://www.researchgate.net/publication/267842634_Service_delivery_and_ethical_conduct_in_the_public_service_the_missing_links
Service delivery and ethical conduct in the public service: the missing links There are a multitude of policies, strategies and programmes directed at the rendering of effective services to the ...Author: Liezel Lues
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