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https://www.linkedin.com/pulse/important-service-delivery-support-kumar-chetan
Jul 15, 2015 · Important of Service Delivery and Support Service. Published on July 15, ... This can lead to a more pleasant environment and make employees …
https://www.whistl.co.uk/news/the-importance-of-good-delivery-management-in-2017
The Importance of Good Delivery Management in 2017 For online retailers, having an excellent delivery service is essential to customer retention. The MetaPack 2016 State of Ecommerce Delivery Consumer research report found that 43% of consumers wouldn't return to an online retailer within a month after a negative delivery experience, whilst 38% ...
https://www.reference.com/business-finance/service-delivery-b40d5bbd6275c5da
Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result. Good service delivery provides clients with an increase in value.
https://www.axelos.com/news/blogs/june-2017/why-invisibility-good-service-delivery-manager
What makes a good service delivery manager. A solid SDM needs good interpersonal skills and be able to read and analyze a situation against the bigger picture. They need to be pragmatic and have excellent relationship management skills.
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