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https://www.researchgate.net/publication/264817939_The_impact_of_service_delivery_quality_on_customer_satisfaction_in_Indian_banks
The impact of service delivery quality on customer satisfaction in Indian banks. The banking sector has undergone many changes after liberalisation of the Indian economy and introduction of information technology in banking in India. The technology-related factors have changed the way the banking is done.
http://tojdac.org/tojdac/VOLUME8-SPTMSPCL_files/tojdac_v080SSE382.pdf
Service quality and customer satisfaction are inseparable issues that would lead to higher service recognition and improve organization performance. This research sets to provide some understanding on how reliability, responsiveness and turnaround time affects the customer satisfaction through service quality.
https://projectchampionz.com.ng/2020/04/10/impact-of-quality-service-delivery-on-customer-satisfaction-in-deposit-money-banks-in-nigeria/
Apr 10, 2020 · impact of quality service delivery on customer satisfaction in deposit money banks in nigeria. administration faulty project topics and materials. impact of quality service delivery on customer satisfaction in deposit money banks in nigeria. …
https://www.academia.edu/4364428/The_impact_of_service_delivery_quality_on_customer_satisfaction_in_Indian_banks
The impact of service delivery quality on customer satisfaction in Indian banks
https://www.dodax.com/en-us/books-audiobooks/business-management/kennedy-ntabo-otiso-customer-satisfaction-dpJ3HMKOE8GEA/
This book focuses on the effects of ICT service delivery on customer satisfaction at Kenya Power and Lighting Company (KPLC), Eldoret, Kenya. It discusses perceived payment system, perceived information quality and perceived service quality and their effects on customer satisfaction.
http://www.jespk.net/publications/180.pdf
Impact of Service Quality on Customer Satisfaction and Customer Loyalty 338 six parts such as tangibles, reliability, assurance, empathy, customer satisfaction and customer loyalty. To assess the service quality, SERVQUAL, a scale developed by Parasuraman et al. …
http://www.eajournals.org/wp-content/uploads/Assessing-the-Impact-of-Service-Quality-on-Customer-Loyalty.pdf
The result further revealed customer satisfaction has a direct relationship with customer loyalty. The study recommends that mobile operators endeavour to improve the quality of mobile services offered to clients. KEYWORDS: Service quality, SERQUAL model, Customer loyalty, Customer satisfaction…File Size: 608KB
https://www.academia.edu/5961528/Research_Proposal_THE_IMPACT_OF_SERVICE_QUALITY_ON_CUSTOMER_SATISFACTION_IN_AUTO_BAVARIA_GLENMARIE_AN_EMPIRCAL_STUDY_THROUGH_SERVQUAL
Research Proposal: THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN AUTO BAVARIA, GLENMARIE: AN EMPIRCAL STUDY THROUGH SERVQUAL
https://www.researchgate.net/publication/282128914_The_Effect_of_Service_and_Food_Quality_on_Customer_Satisfaction_and_Hence_Customer_Retention
In addition, service quality dimensions besides customer satisfaction have a positive influence on customer retention. Finally, the results confirmed that customer satisfaction mediates the...
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