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https://oecd-opsi.org/innovations/citizen-centred-collaboration-for-energy-efficiency/
In 2016–17, we brought the team and other partners and stakeholders on board, including a service design consultant (Situ Strategy) and a home energy advisor, to deliver a project that used citizen-centred design methods and approaches focusing on: • Energy efficiency behaviours and motivations of …
https://www.slideshare.net/productivitylk/citizencentred-service-deliverycollaboration-among-federal-state-and-local-governments-for-enhancing-citizen-and-business-satisfaction-with-government-services
Jun 26, 2015 · 1. CITIZEN-CENTRED SERVICE DELIVERY- Collaboration among federal, state, and local governments for enhancing citizen and business satisfaction with government services D. BRIAN MARSON APO International Technical Expert Co-Founder and Senior Fellow, Institute for Citizen Centred Service (www,iccs-isac.org) Colombo, June 2015.
https://www.accenture.com/ca-en/insight-highlights-public-service-citizen-centered
Public service: Citizen-centered design defines truly ‘smart’ cities Every city wants to improve public service performance, engage citizens and unleash economic growth. But no city will achieve those outcomes through technology alone.
https://www.researchgate.net/publication/233230843_'Citizen-centred'_public_services_Contestability_without_consumer-driven_competition
The Welsh Government (hereafter referred to as 'the government') has overall responsibility for the delivery of most local public services in Wales, with the exception of policing, and has placed ...
https://www.conferenz.co.nz/events/delivering-customer-centric-services/agenda
Mapping your journey for true customer centric co-design and creation Explaining why deep empathy with the customer is an important part of the design process Balancing diversity, inclusivity and equity when changing customer service through the use of technology
https://dl.acm.org/doi/10.1145/3047273.3047388
The paper presents the research landscape for ICT enabled public service delivery scientific and policy literature. The findings are analyzed and presented in a conceptual framework allowing us to identify the core dimensions and sub-dimensions of public service delivery.
https://www.jrf.org.uk/report/designing-citizen-centred-governance
Citizen-centred governance involves new ways of enabling local people, working with statutory and other agencies, to decide how public services can improve their quality of life. This study examined the relationship between new governance structures and the engagement of citizens, service users and the voluntary and community sectors, with the aim of identifying lessons for policy and practice.
https://www.vichealth.vic.gov.au/letter/articles/vh-letter-45-co-design
How co-design delivers agency, advocacy and real-world impact Collaborating with end-users to clarify problems and develop solutions can be the difference between making something that works – and something that doesn’t.
Unique model of all levels of government working together to improve service delivery. As a neutral Federal, Provincial, Territorial, and Municipal platform for collaboration, we provide support services to the Public Sector Service Delivery Council and the Public Sector Chief Information Officer Council.
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