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https://www.researchgate.net/publication/262011234_The_Centrelink_Experiment_Innovation_in_Service_Delivery
The Centrelink Experiment: Innovation in Service Delivery. ... 1997 as a bold experiment in re-framing social policy and re-shaping service delivery. ... delivery and innovations such as ...Author: John Halligan
https://www.researchgate.net/publication/262011234_The_Centrelink_Experiment_Innovation_in_Service_Delivery
The Centrelink Experiment: Innovation in Service Delivery. ... 1997 as a bold experiment in re-framing social policy and re-shaping service delivery. ... delivery and innovations such as ...Author: John Halligan
https://core.ac.uk/display/30685899
Centrelink was established in 1997 as part of the Howard government’s bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery ‘provider’ agency separated from the policy functions of the ‘purchaser’.
https://www.researchgate.net/publication/320946273_Service_delivery_In_Namibia
Service delivery In Namibia. ... The Centrelink Experiment: Innovation in Service Delivery. ... Centrelink was established in 1997 as a bold experiment in re-framing social policy and re-shaping ...
https://www.jstor.org/stable/j.ctt24h3xq.1
The Centrelink Experiment Innovation in service delivery. The Centrelink Experiment Innovation in service delivery John Halligan (with Jules Wills) Published by ANU E Press The Australian National University Canberra ACT 0200, Australia Email: [email protected]
http://press-files.anu.edu.au/downloads/press/p90341/pdf/prelims.pdf
The Centrelink Experiment Innovation in service delivery. The Centrelink Experiment Innovation in service delivery John Halligan (with Jules Wills) Published by ANU E Press The Australian National University Canberra ACT 0200, Australia Email: [email protected]
https://case.hks.harvard.edu/centrelink-a-service-delivery-agency-in-australia/
Centrelink: A Service Delivery Agency in Australia; Centrelink: A Service Delivery Agency in Australia ... Thus is born Centrelink--meant both to improve service and reduce cost--and one of the largest public organizations in Australia. This innovation and organizational change case describes the management challenge faced by Centrelink's first ...
https://press.anu.edu.au/publications/authors-editors/john-halligan
Centrelink was established in 1997 as part of the Howard government’s bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery ‘provider’ agency separated from the policy functions of the ‘purchaser’.
https://centrelinkrentassistanceqquy.wordpress.com/
Centrelink was established in 1997 as part of the Howard government’s bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery ‘provider’ agency separated from the policy functions of the ‘purchaser’.
http://www.innovation.cc/discussion-papers/3_3_2_vardon-web-service-delivery.pdf
The Innovation Journal: The Public Sector Innovation Journal, Volume 3(3), 1998, article 2. _____ 2 Creating a Responsible Service Delivery Agency: Centrelink, Australia Sue Vardon Introduction The business of Government has always been its service to, and relationship with, citizens and the …
http://www.atlas101.ca/pm/concepts/integrated-service-delivery/
“Integrated service delivery “is the result of bringing together related government services so that citizens can access them in a single seamless” experience based on their wants and needs. A seamless service delivery system is “fluid, agile, integrated, transparent, connected” (Kernaghan, 2007, p. 103).
https://innovation.cc/discussion-papers/1998_3_3_2_vardon_gov-service-agency-australia.htm
Creating a Responsible Service Delivery Agency: Centrelink, Australia PDF by Sue Vardon. Sue Vardon, Chief Executive Officer, Centrelink, Australia. February 1998. INTRODUCTION. The business of Government has always been its service to, and relationship with, citizens and the community.
https://blogs.sap.com/2016/02/19/surfing-the-digital-wave-transformation-and-innovation-in-government-service-delivery/
Surfing the Digital Wave: Transformation and Innovation in Government Service Delivery ... in some countries as a specialised area of public policy which led to the creation of organisations that specialised in service delivery (e.g. Centrelink in Australia in 1997). These agencies split from policy agencies to allow each arm of government to ...
https://www.ncoa.gov.au/report/appendix-volume-3/25-delineating-policy-and-service-delivery
Halligan, J 2008, The Centrelink Experiment - Innovation in Service Delivery, Australian National University Press, co-published with the Australia and New Zealand School of Government, Canberra. MacDermott, K 2008, Whatever Happened to Frank and Fearless?
https://link.springer.com/article/10.1007/s11187-020-00328-w
Despite increasing research on entrepreneurship in the private sector, little is known about entrepreneurship in public organizations in general and the effects of leadership behavior on entrepreneurship in the public sector in particular. Utilizing new data from the Australian Public Service Commission (2017), this study analyzes how three leadership behaviors—task-oriented, relations ...
https://www.apsreview.gov.au/sites/default/files/resources/delivering-local-solutions.docx
An exemplar case study of service delivery during a crisis is the Centrelink action taken as part of an Australian cyclone response. See Halligan, J. with Wills, J. (2008). The Centrelink Experiment: Innovation in Service Delivery. Canberra: ANU E-Press. .
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